Team Leader - Odessa, MN, United States - Aurora Solutions
Description
About Us
Delta Systemtechnik Horn GmbH is a medium-sized IT systems company headquartered in Waghäusel (Baden-Württemberg).
For over 40 years, we have been supporting our partners in the smooth operation of various IT landscapes in small and medium-sized businesses as well as corporations.
Our flat hierarchy levels and flexibility as a medium-sized IT systems company offer you the opportunity to contribute your ideas and strengths and shape your individual development.
Team Leader (m/f/d) Service Desk
Job ID: 607
We are looking for a
Team Leader (m/f/d) for the Service Desk in
Bruchsal for our partner
starting immediately.
Your Responsibilities
- Leading the Service Desk team and ensuring hotline availability
- Initiating necessary escalations (internal or external)
- Direct collaboration with internal IT (e.g. 2nd level support, network team) and specialist departments
- Continuous optimization of IT service processes and involvement in the selection of new tools
- Planning and conducting internal trainings
Your Skills
- A degree in IT, completed training with a focus on IT, or a comparable qualification
- At least initial experience in team leadership
- Good support knowledge (Windows 10, MS Office, ticket system)
- At least basic ITIL knowledge, certification is an advantage
- Very good German and good English skills in spoken and written form
Our Partner Offers (excerpt)
- A
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