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    Customer Success Engineer - Dallas, United States - HiBob

    HiBob
    HiBob Dallas, United States

    1 month ago

    Default job background
    Full time
    Description

    About Us

    HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.

    Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

    Come and be you with us

    Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.

    Who are you?

    We're looking for a tech-savvy Payroll Engineer to assist with the selling and solutionising of an exciting and differentiated SaaS-based payroll platform. Our ideal candidate possesses extensive knowledge of the UK Payroll industry, legislation, processes, and the ability to communicate the differentiated value of our platform. In the SE role, you will be working closely as part of the sales organisation with our Account Executives providing your payroll technical expertise as required to fit the clients' needs.

    What will you do?

    To be successful as a Payroll Engineer, you'll develop in-depth knowledge of our company's payroll solution and services and you should be able to relate this knowledge in a way that is understandable to non-technical customers. You'll be well suited to this role if you're driven to achieve company sales goals and can demonstrate excellent sales and customer service skills.

    • Prepare and develop technical demonstrations of UK Payroll software in order to explain our company's products or services to customers
    • Discuss and invoke conversation around needs and pains in the Payroll tech space with customers
    • Collaborate with Customer Success and Sales teams to understand customer requirements and provide sales support both before and during calls
    • Listen to potential customers' technical requirements and needs and relay this feedback/information back to the product for development
    • Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers
    • Assist in training members of the sales team on the technical aspects of the company's products and services

    Requirements

    Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

    • In depth, demonstration of UK Payroll requirements, legislation and compliance
    • Demonstrable experience in a pre sales / solutions consulting / sales engineering capacity supporting SaaS, B2B sales within Payroll tech
    • Strong communication, interpersonal, customer service, and sales skills
    • Has the ability to relay technical information to non-technical customers
    • Excellent technical and problem-solving skills
    • A passion for winning, with a team player mentality
    • Resourceful and motivated to succeed
    • Fluency in English is essential

    Join our village

    HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

    • Company share options plan - every employee can eventually become a shareHolder
    • Cash allowance for health insurance
    • Annual vision allowance
    • Annual Headspace subscription and wellness benefits
    • Travel support (cycle scheme and season ticket loans)
    • Hybrid working from day 1
    • Work from home allowance - to get your home office set up
    • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
    • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
    • 2 Social Impact days per year for volunteering
    • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
    • Pension scheme auto-enrolment from day 1
    • Fun company and team social events (locally and virtually with our global teams)
    • We love birthdays - take the day off and receive a special gift

    If this sounds like something you've been looking for, we'd love to have you. Come on, join our village

    ***Learn about HiBob's hybrid working model***

    BELONGING AT HIBOB

    Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

    We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

    Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email or speak to the recruiter when they arrange a call with you.

    We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

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