Client Success Manager - Canton, United States - TimbukTech Inc

TimbukTech Inc

Verified Company

Canton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why work for TimbukTech?

We have great clients who love working with us
Use the best technologies available
Have fun working with a great team
A company where you can grow
Start with a competitive salary
A clear pathway for advancement
Certifications are paid by the company
The highest bonus structure in the market

What Makes Us Unique?
We are a small company who takes pride in helping businesses throughout our local communities.

We strive to put the best technologies in place to help our clients succeed both today and into the future.

We live our core values to help provide a high quality of service. Our clients love working with our team because they know and trust our technicians.

Typical Responsibilities:

Our Account Managers take ownership of clients' communications and technology needs, which means:

Be the 'voice' of TimbukTech within the client's organization
Get to know each client and identify issues and/or growth opportunities
Work with client to build and implement technology replacement plans
Present solutions to clients to help them reach their goals
Attend local community and Chamber of Commerce events

Our Account Managers are expected to work as a team to develop best practices and ensure effective communication with our clients.

Required Skills:

Strong interpersonal skills and a positive attitude: Our clients call us when they're at their worst, and your colleagues may be reaching out to you for help when they're under pressure.
Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans
Ability to stay organized and follow through to completion, with a high level of accuracy

Preferred Experience:

25+ years of experience of Account Management
Experience with CRM Software (Salesforce, HubSpot, etc.) for tracking of client communications
Strong communication and relationship building skills.

Pay

Pay:
Salary-Junior Account Manager - $40,00.00 Annual Starting Base Salary

Senior Account Manager