Oahu CIS Team Leader - Honolulu, United States - Care Hawaii

Description

Position Summary:
Care Hawaii is a behavioral health care organization seeking a compassionate and

dependable Team Lead Housing Specialist to support the daily functions of CAREs

provision of services. CARE Hawaii, Inc. contracts with multiple stakeholders to provide an

array of services. The Team Lead Housing Specialist is a member of a multidisciplinary

team, responsible for organizing, coordinating, monitoring all contract operations under

the direction of the Director.

The primary duties of the Team Lead Housing Specialist is to oversee the daily functions

of the program, maintaining and requesting of billing authorizations, supervision of

employee activities and timekeeping, education and training of employees, quality

assurance reporting, and meeting all contractual requirements and best practices

guidelines. This member may work in collaboration with other providers and any other

members of the individual's circle of support.


Position Qualifications:

Minimum Education:
Bachelor's/master's degree, preferred field experience working

with homeless or transitional housing individuals. (Field experience may include

community outreach; locating individuals on the street; completing homeless

assessments – Vulnerability Index-Service prioritization Decision Assistance Tool

(VISPDT); finding short and long-term housing; assisting individuals to apply for

documents, benefits, and housing.)

Minimum Experience: 1-year field experience with a homeless or transitional housing

agency, or bachelor's degree in a related field and similar field experience.

Computer proficiency in various software. Preferred experience in Clinical

applications for mental health, housing laws, knowledge of landlord/tenant rights,

and


Required Certification/Registration:
o CPR and First Aid

o TB

o Background Check

o CPI

o Valid Driver's License

o Vehicle:
Current and Valid Documentation

Job Competencies

Required Skills:
Prior supervisory experience, leadership ability, demonstration in

excellence and interpersonal skills to effectively work with all levels of personnel and

with other agencies. Mature, reliable, and responsible. Must have clear, concise, and

empathetic communication skills. Must be culturally sensitive and aware. Must know the

basics of ethics, HIPPA standards, and problem solving. Must display sound judgment, a

good work ethic, and personal integrity. Must have knowledge of housing resources,

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CARE Hawaii, Inc.

Team Lead - Housing Specialist

issues, and rental housing market in Hawaii. Ability to relate effectively to individuals with

a mental illness, substance abuse issues, co-occurring disorders, and homelessness.

Technical Skills:
Basic use of a computer and/or tablet, Microsoft Word Suite, fax

machine, telephone, and text and chat features on the telephone or computer.

Working Environment:
May be in modern well-lighted, air-conditioned work areas

and/or in community-based settings; provides outreach in the community.

Indoor/outdoor, open windows or air-conditioned environment; may require some

travel, over-time, weekend, and holiday work, working with other Federal and/or State

accounting bodies, noise level in the environment may be moderate to noisy. Exposure

to infectious diseases is a relatively common risk.

Special Demands:
Ability to respond effectively to the varied needs and demands of

multidisciplinary team members. Have access to helpful, adequate, competent, and

continuous supports and services. Harnesses the active involvement of team members

in taking ownership of aspects of program development, including operations, record

keeping, staff/client education, treatment planning, and quality assurance activities.

Consumers Served:
CARE Hawaii will provide services to any who meet the criteria of

the program. The treatment of individuals should reflect an understanding of the

developmental needs and range of treatment needs for each client.


Physical Demands:

• Sit for long periods of time, use of proper ergonomics, the ability to focus on a

computer and/or tablet for long periods of time.

• Ability to assist with the high volume of calls; ability to communicate effectively

both verbally and in writing is essential.

• Ability to follow instructions and motivation to refer to various rehabilitative

groups. Frequent reading of printed materials is essential.

• Listening skills necessary to effectively respond to consumers.
• Ability to identify and support the daily interactions and to deal with each

situation in a stress-free manner.


Duties and Responsibilities:
Essential Functions

Directs the day-to-day operations of the team, including scheduling, staff

meetings, planning and coordination of treatment activities

Comply with policies and procedures regarding authorization requests, and

compensation & payment schedule, per contract

Track, update, and maintain all authorizations, and billing information in the

required database

Monitor and track each member's medical insurance status to ensure there is no

lapse in coverage

Work collaboratively with fiscal billing specialist to process authorizations and to

plan for and communicate changes related to the authorization process

Ensure program services are provided to consumers during the day and evening

office hours between 8:00am and 9:00pm. Service hours shall be provided seven

(7) days a week including holidays and based on program needs

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CARE Hawaii, Inc.

Team Lead - Housing Specialist

Job Description

Effectively communicate authorization end dates and follow up with the

discharge planning process and implementation

Cross checking authorizations, billing, and payment to ensure there are no

inaccuracies

Submit discharges according to contract requirements

Ensure that the consumer to staff ratio is maintained so that all consumers shall

be provided with the intensity of care that is needed

Ensure a comprehensive assessment is completed and coordination of all

services provided are provided by phone or face to face contact

In coordination with the Programs Director update policies and procedures.

Assure all housing specialist staff have initial and annual Performance Evaluations

on file with a signed Job Description.

Plans, directs, coordinates, and evaluates client admission process and support

services of the program.

Provide and document supervision at least one (1) time a month or more if

needed.

Participate in staff recruitment, interviewing, hiring, work assignments, orientation

Adhere to the program budget, participate in finance reporting and meetings,

as requested

Process progress notes daily and review and approve timesheets and expense

reports, monitoring for accuracy and/or fraud and abuse

Ensures contract requirements are fulfilled by all team members

Ensure all authorizations are accurate and within correct time frames of

consumer's eligible period

Ensure all progress notes are completed within the twenty-four (24) time

Prepare and complete all audit requirements every three (3) months

Complete monthly Team reports within time guidelines

Interfaces with CARE Hawaii, Inc. committees

In collaboration with Programs Director assists with recruitment activities as

needed

Willingly performs other duties/responsibilities as requested

Additional Duties

• Assist with Quality Improvement development and monitoring
• Participate in team meetings
• Prepare written or electronic reports as requested
• Interfaces with CARE Hawaii, Inc. staff
• Participates in conflict resolution as necessary
• Assess workload and appropriately change work and break times if necessary
• Maintain chart filing, ensuring charts are properly completed thoroughly and

monitor charts to ensure charts are always compliant and audit ready

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CARE Hawaii, Inc.

Team Lead - Housing Specialist

Job Description

Duties, responsibilities, and activities may change, or new ones may be assigned at any

time with or without notice.

The above information on this description has been designed to indicate the general nature and

level of work performed by an employee in this classification. It is not to be interpreted as a

comprehensive inventory, or all duties responsibilities, and qualifications of employees assigned

to this job. Management has the right to add to, revise, or delete information in this description.

Reasonable accommodations will be made to enable qualified individuals with disabilities to

perform the essential functions of this position.

_______________________________


Job Type:
Full-time


Pay:
$25.00 per hour

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance


Compensation package:
Hourly pay

Schedule:

8 hour shift

Monday to Friday


Ability to Relocate:

Honolulu, HI 96814:
Relocate before starting work (Required)


Work Location:
In person

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