Special Products Supervisor - Phoenix, United States - Valon

Valon

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Company
Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how.

Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience.

Through mortgage servicing—the process of paying off one's mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Special Products & Loans at Valon:

Valon's Special Products Team is responsible for managing core business processes for SCRA-protected loans, MERS, ARMs, successors in interest, co-ops, assumptions, and partial release requests.

We are a team of creative individuals who approach servicing challenges with an innovative mindset.

We aim to help homeowners resolve special servicing needs while providing a first-class experience with Valon, all from behind the scenes.

About the role:

As a Special Products Supervisor, you will be responsible for managing the day-to-day operational aspects of the Special Products team to ensure processes are completed within compliance, department SLA, and provide outstanding service to our clients and borrowers.

You will partner with the Special Products Department Manager to document procedures, identify process gaps, and provide domain knowledge and expertise.

Responsibilities:

Plan, direct, and organize workflow for the special products team to ensure the most efficient use of resources and required SLAs are met.
Resolve complex problems, issues, or questions to ensure customer satisfaction and maintain productive crossfunctional working relationships.
Review special products' job functions and make suggestions for streamlining functions, improving efficiency, and increasing the accuracy and quality of work.
Oversee, review, and assist with all special product functions including, but not limited to: SCRAprotected loans, MERS, ARMs, successors in interest, coops, assumptions, and partial release requests.
Perform loan maintenance as needed, ensuring changes are authorized prior to input and correctly applied in the servicing system.
Monitor all ARM loans to ensure timely and accurate payment change notifications.
Keep senior leadership informed of changes/issues affecting team and overall operations
Manage team metrics; establish and monitor team performance and quality through productivity models and business line testing.
Provide direct reports with proper tools and resources to execute their assigned functions and develop skills of staff through goalsetting, coaching, delegation, training, and performance management.
Maintain proficient knowledge of, and ensure special products servicing activities are performed in compliance with, all investor, state, and federal servicing laws and regulations applicable to areas of responsibility.
Other duties as assigned.

Ideal Background:

Bachelor's degree preferred

Minimum Qualifications:

2+ years of special servicing experience
1+ years experience in people management
Must be comfortable working in a startup environment
Experience creating and developing new policy
Excellent attention to detail and time management abilities
Ability to multitask and manage time effectively to meet deadlines

Benefits:

Compensation: competitive salary and partake in our performance bonus program and 401k plan
Health & wellbeing: we'll invest in your physical and mental wellbeing with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support
Food & meals: inoffice snacks and drinks, and $400 monthly stipend towards your lunches or groceries
Commuter benefits: We offer pretax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time._