Child Support Assistant - Juneau, United States - COUNTY OF DODGE

COUNTY OF DODGE

Verified Company

Juneau, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Status:
Full Time, Non-Exempt**
Starting Wage Range:$19.29/hr. - $20.71/hr.**
Position Open Until Filled - Application Review Date: April 30, 2024

Monday - Friday 8 a.m. to 4:30 p.m.

Dodge County offers a generous benefits package including:

Paid Time Off (PTO)
available for use after 30 days of employment
10 observed paid holidays
Health, Dental, Vision Insurance
Health Savings Account (HSA) with employer contributions
HRA
Life insurance, Longterm disability and Flex spending
Participation in the Wisconsin Retirement System (WRS)

ESSENTIAL FUNCTIONS

Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
Explains agency role and procedures to clients. Verifies and updates general client information.
Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.
Enters data into the KIDS system and Teletask system. Process returned mail and attempt to locate addresses for participants.
Prepares Child Support information packets.
Coordinates with Child Support Specialists in mailing correspondence to parties.
Receives, processes, and coordinates incoming court papers, including scanning and correctly coding documents.
Prints payment records for court hearings.
Serves as backup for the Financial Specialist for receipting of child support related payments.
Prepares, mails, and follows up on work search forms for caseworkers.
Sends and processes employment verification letters for caseworkers.
Provides backup assistance to other department personnel as needed.
Other duties as assigned.

REQUIRED JOB COMPETENCIES

Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to, CARES/CWW, DOT, CCAP, DIHLR, Vital Records, CLEAR, and various state department policy and procedures.
Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes.
Knowledge of standard and legal office practices, procedures, and clerical techniques.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring mínimal direction and supervision.
Ability to think quickly, maintain selfcontrol, and adapt to stressful situations.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding businessrelated files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
Ability to work the allocated hours of the position and respond after hours as needed.

PHYSICAL AND WORK ENVIRONMENT:

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions, and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
Work has standard vision requirements.
Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
Hearing is required to perceive information at normal spoken word levels.
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
Work is generally in a moderately