Customer Support Representative - Sunrise, United States - Atlantic Southern Paving and Sealcoating

Atlantic Southern Paving and Sealcoating

Verified Company

Sunrise, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Want to join one of South Florida's award-winning, fastest-growing companies? Well, you've come to the right place Atlantic Southern Paving and Sealcoating has been in business for the last 25+ years and is a leading national commercial paving company headquartered right here in South Florida.

At Atlantic Southern Paving we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns.

We're looking for a highly skilled Customer Support Representative to join our team, managing a large volume of inbound sales calls for from our family of companies.

Objectives of this role

Handle a large volume of inbound calls for multiple companies (same industry) in a timely manner
Follow communication scripts and use knowledge of the company's services to go offscript when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller's request
Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities

Memorize service offerings, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all leads and questions are handled appropriately
Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate
Create and maintain a record of daily problems and remedial actions taken, using CRM database
Leverage data and insights gathered by the call center to recommend and influence process improvements

Requirements:

High school degree or equivalent
Experience working in a call center or customersupport role
Strong active listening and verbal communication skills
Proficiency in problemsolving
Ability to multitask and manage time effectively
Bilingual in Spanish is prefered.

Why work at ASP?

Great Company Culture
Family Atmosphere
Room for Growth
Great Benefit Package

ASP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ASP is a Drug-Free Workplace.

Pay:
$ $20.00 per hour

Benefits: