- Competitive pay
- Innovative, collaborative environment with a flexible work/life balance schedule
- The ability to make a direct impact by being heavily involved in design, planning, and implementations as well as M&A.
- 401(k) plan with company match
- Hybrid work model (2 Days in office)
- Company provided hardware and cellphone stipend
- FREE Long-term Life Insurance
- FREE Long-term Disability
- Verizon Wireless and Dell employee discounts
- Generous PTO that increases with tenure
- Pet Insurance
- Medical, Dental, Vision
- Domestic partners eligible for Dental
- The Help Desk Manager is responsible for providing leadership for the IT help desk staff which includes staffing, scheduling & Service Request resolution.
- Provides management support to the Help Desk team including coaching, mentoring, performance reviews, and creation/review of Key Performance Indicators while making recommendations to improve operational efficiency.
- Establishes and maintains relationships with business units throughout the organization so as to understand their working environments and communications needs within a multiple-location environment.
- Be responsible for IT customer satisfaction and desktop productivity of all employees while also researching, recommending, planning, and deploying new applications and/or hardware solutions that enhance employee productivity.
- Analyze the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems.
- Develop, Manage and implement company inventory system for hardware/software. You will be responsible for evolving our current system by implementing SysAid Add-on tool called CMDB.
- Participate in Vendor relationship management as it relates to the company's IT Department.
- Associate-level degree focused on information technology skills such as computer science, network engineering, or another technology skill.
- 4 years of work experience within IT Support, Helpdesk, and/or System Administrator role within a multi-site environment
- 2 years or more experience with Enterprise IT Service/Help Desk in a lead or supervisory capacity
- 2 years of Microsoft desktop and networking technologies including; Windows Operating Systems, MS Office Suite, MS Outlook, Windows Active Directory, and Exchange.
- Exposure to incident management software tools (SysAid), Ghost, DRP systems, or similar products.
- Microsoft 365, Microsoft IT, ITIL Foundation, Microsoft A+, CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) certifications
- You should be strong in leading and coordinating organizational change initiatives. Being proactive to identify and manage changes in both the business needs and IT processes.
- They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a consistent level of exceptional service
- Leadership: You can use your leadership skills to motivate your team, encourage them to complete their work on time, and help them develop their skills.
- Strong interpersonal and communications skills; capable of writing proposals or documentation, acting as a vendor liaison, making presentations to end users or professional peers, and working closely with IT Director.
- If you've ever felt the need to help someone along their path to success, then consider a career helping intellectually disabled individuals. Although your role will not directly impact those we serve you are a part of something BIGGER.
- This role has a unique opportunity to bring value to a rapidly growing organization by sharing new ideas and best practices for processes and procedures.
- You enjoy staying apprised of the latest technologies and hardware within the IT Space. You see value in staying up to date.
-
Help Desk Manager
2 weeks ago
Dungarvin Mendota Heights, United States Full timeJob Description · You will be overseeing the day-to-day activities of the service desk operations to ensure users and business teams receive the support they require. The role is part general management, part service operations, and part special projects. You will wear many hats. ...
-
Help Desk Manager
1 week ago
Dungarvin Mendota Heights, United StatesJob Description · Job DescriptionCompany Description · A LITTLE ABOUT US: · Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people w ...
-
Front Desk Manager
2 weeks ago
Residence Woodbury Saint Paul, Minnesota, United States PermanentJob Summary: · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...
-
Front Desk Manager
6 days ago
Wischermann Partners Minneapolis, United StatesWHO YOU ARE · You are a recognized leader who loves empowering others to be their best selves. You love being the person both guests and your team can rely on; youre the go-to. Youre great at anticipating the needs of your team, and helping others feel like they are always one s ...
-
Front Desk Manager
3 weeks ago
Shaner Edina, United StatesCandidates for this position must have open availability - - - The Front Office Manager will be responsible for the successful operation and administration of all front office departments. The ideal candidate will have a combination of education, and Front Desk Manager, Front Des ...
-
Help Desk Manager
2 weeks ago
Stinson LLP Minneapolis, United States Regular, Full time· Summary · The primary function of the Help Desk Manager is to manage the performance of the desktop support team to ensure service levels are achieved or exceeded. This Manager must maintain a strong understanding of the user environment and experience in order to ensure Help ...
-
IS Service Manager
3 weeks ago
Dungarvin Mendota Heights, United States Full timeCompany Description · A LITTLE ABOUT US: · Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health ...
-
Response Center Advocate
3 weeks ago
Dungarvin, Inc. Mendota Heights, United StatesA LITTLE ABOUT US: · Sengistix - your go-to support tech partner, dedicated to enhancing the lives of those with disabilities and age-related needs, empowering them to live independently and securely. · With our SENS (Secure Environmental Network Support) and SENS Vision products ...
-
Senior Provider Auditor
3 weeks ago
Noridian Administrative Services Mendota Heights, United States* Position is eligible for Remote / Work from Home opportunity * · Department: JF Provider Audit · Telecommuting Eligible: Yes · Job Grade: E12 · Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy | Noridian ) · Job Ti ...
-
Front Office Assistant
1 week ago
COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS Mendota, United StatesJob Description · Job DescriptionPosition: Front Office Assistant · Location: Mendota, IL · Community Health Partnership of Illinois is a is a non-profit organization that provides primary health care to migrant farmworkers and other medically underserved populations throughout n ...
-
Office/service Desk Manager
1 week ago
Tops Markets, LLC Northfield, United States**Job Title** · Office/Service Desk Manager (Northfield) · **Job Location** · NORTHFIELD-0741 · Our Office/Service Desk helps to make Tops a one-stop shopping convenience by providing our customers with services such as answering incoming calls and providing customers information ...
-
Site Front Desk Assistant
3 weeks ago
CommonBond Communities Saint Paul, United Statesor · Site Front Desk Assistant · Employer Location St. Paul, Minnesota Start date May , 4 Closing date Jun , 4 View more · Category Job Type Employment Status You need to or to save a job. Job Details · Home is the foundation for everything in life. Since 1, our model has ...
-
Sr Technical Accountant
3 weeks ago
Esri Saint Paul, United StatesJob Summary · Patterson Companies is seeking a Senior Technical Accountant to advance the capabilities of our Accounting and Finance function. This role will focus on accounting research, financial reporting and functional best practices. This role will collaborate with the broa ...
-
Senior Implementation Engineer
4 days ago
Murata America Saint Paul, United StatesMurata Vios is a global medical device company dedicated to creating a paradigm shift in the way healthcare is delivered. Through the utilization of our internet-of-things medical-grade sensors and virtual patient care services, we plan to lower the cost of healthcare and improve ...
-
Primary Advocate
1 day ago
Dungarvin Saint Paul, United States Full timeDo you have an interest in starting a career in IT, have a passion for helping others, and enjoys project-based work? We would love to talk to you Have you been a Caregiver and are looking to move into the professional space? · WHAT WE OFFER: · Generous 21 Days of PTO · FREE Long ...
-
Patient Services Representative
1 week ago
Revo Health Saint Paul, United States Full timeThe Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. · This is a full-time position working M-F from 8:00 am - 5:00 pm and Saturday's from 8:00 am - 12:00 pm (on a rotating b ...
-
Guest Service Agent
3 days ago
Drury Hotels Saint Paul, United States Part timeThis is a Part-Time position for PM Shifts on the Weekends. Starting pay $17.43 per hour Property Location: · 175 10th Street E - St Paul, Minnesota 55101 You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matter ...
-
Project and Account Manager
3 weeks ago
PLAUDIT DESIGN. Saint Paul, United States Full timeWith over 25 years of expertise, Plaudit specializes in website design, site management, and Internet marketing. We pride ourselves on delivering exceptional service and growing long-term business partnerships with our clients, resulting in years of mutual success. · We seek a dy ...
-
Front Desk Clerk
1 week ago
Hampton Inn Eagan, MN Saint Paul, United StatesHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Hampton Inn in Eagan, MN. · Job Purpose: · Responds in a professional and courteous manner to arriving, departing and in-ho ...
-
Sales Development Coordinator
3 weeks ago
Würth Ramsey, United States Full timeKey Responsibilities: · -Act as the central point of contact on assigned proposals and lead and guide the work of the team members needed for the project · Prepare detailed kick-off plans, schedules and outlines for all phases of the implantation of winning bids · -Work closely ...
Help Desk Manager - Mendota Heights, United States - Dungarvin
Description
Company Description
A LITTLE ABOUT US:
Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families.
WE OFFER:
Job Description
You will be overseeing the day-to-day activities of the help desk operations to ensure users and business teams receive the support they require. The role is part general management, part service operations, and part special projects. You will wear many hats. In addition to managing a potentially large staff of support agents, the Help desk Manager also monitors operations to make sure tickets are addressed in a timely manner, as well as serving as the help desk liaison to major business-impacting initiatives.
Qualifications
MUST HAVE:
NICE TO HAVE:.
Additional Information
SKILLS CRUCIAL TO THE SUCCESS OF THIS ROLE:
WHY THIS ROLE:
IMPORTANT TO KNOW:
At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass and Dungarvin are affirmative action and equal opportunity employers.
The deadline for internal applications is set for one week from the date of the job posting.
#DDIJ
#LI-Hybrid
