Help Desk Specialist - Chicago, United States - Brooksource

Brooksource Chicago, United States

1 month ago

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Description

Deskside Support Technician

Chicago, IL - 1 Day a week remote work optional after probationary period

Public Trust Clearance eligible

Duration: 6m Contract to Hire

Pay:$30-$35/hr

Job Summary

Our government client is seeking a Helpdesk Associate to join their support team to provide essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.

Key Responsibilities:

Provide deskside support for end users as per tickets dispatched from the Service Desk.

Stage devices in preparation for deployment to end users.

Perform break/fix support for government-funded computing devices (e.g., PCs, laptops, mobile phones).

Deploy and retrieve end-user devices as needed.

Install specialty software and assist with Information Security matters.

Assess and diagnose issues with printers, fax machines, and multifunctional devices.

Provide A/V support in conference rooms and assist with Video Teleconferencing.

Install printer toner and maintain print devices.

Support after-hours activities as required by the customer.

Qualifications:

High School Diploma and 3+ years of IT Technical Support Experience.

Experience working on customer sites, preferably in a military or government environment.

Excellent written and verbal communication skills.

Ability to multitask and function effectively in a fast-paced environment.

US Citizen with the ability to acquire a Public Trust security clearance.

Desired Qualifications:

Past experience with the Department of Justice or similar government agencies.

Bachelors Degree in a related discipline with relevant experience in IT support roles.

Familiarity with the ESA V-ATR program (Antitrust Division).

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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