Front Desk Customer Engagement Specialist - Chicago, United States - JCC

Description

The occasional Front Desk Engagement Specialist (part time) is responsible for providing excellent customer service to the patrons of the Bernard Horwich JCC. As the initial point of contact, the Front Desk Engagement Specialist is a welcoming presence at the front desk, team player and problem solver with a "can-do" attitude that always maintains a positive image of the agency. This position is an as-needed position that assists with large events and fills in for pre-planned vacation requests.

Key areas of responsibility:

Customer Engagement

• Own "One J" message, agency mission and integrates these into their daily interactions with the community members we serve.
• Work closely with the Manager, Bernard Horwich to create and maintain a warm, welcoming ambiance in common areas, ensuring appearance and upkeep of the space; possess a driving passion for creating a positive experience.
• Greet every person who enters the building; foster positive relationships.
• Act as a concierge for staff and guests; remain up to date on JCC website; proactively stay informed of all offerings at your location and agency initiatives; up and cross-sell, guide members in program offerings; field JCC Fitness membership inquiries and related services; conduct fitness membership tours as needed.
• Direct members and staff to activities throughout the facility. Support world class service model by actively engaging with customers; take ownership of every situation through resolution. Delegate tasks to co-workers to ensure timely completion, if appropriate. Follow up to ensure customer need has been satisfied (as appropriate.)

Administration & Operations

• Maintain a smooth and efficiently run main desk; answer and transfer all calls in a timely manner; use operating systems to prepare for members and visitors arrival following all check-in and safety procedures.
• Process registrations and payments; receive cash, check, and credit card transactions; process end of day paperwork per cash handling and operating standards.
• Provide administrative support to Bernard Horwich JCC as needed. Be proactive in seeking out daily, weekly, and monthly projects to support programs and services as assigned by Manager.
• Maintain updated door access for participants through the JCC operating system; ensure all staff and participants show proper photo identification/badge validating purpose for being on site and/or in the building.

Days/Hours:Variable dependent on need

Compensation:Hourly

Requirements:

• High school diploma required; Associates or Bachelors degree preferred.
• Previous administrative support experience in a highly customer service-oriented environment preferred.
• Previous experience in a sales role and/or busy front office operations helpful.
• Intermediate proficiency in Microsoft Word, Excel, Salesforce, or similar CRM databases with the ability to learn other systems as required; paid training provided.
• Good organizational and multitasking abilities; detail orientation a must.
• Ability to work independently and with initiative, planning, organization, and follow through essential.
• Strong team spirit and desire to work with others to achieve the goals and mission of the Engagement department.

JCC Chicago provides equal employment opportunities to all qualified persons regardless of race, color, religion, sex, national origin, ancestry, age, sexual preference, gender identity or expression, marital status, apparent or non-apparent disability, veteran's status, or unfavorable discharge from military service in accordance with state and federal laws.