- Understand customer critical business issues, requirements, and outcomes
- Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
- Incorporate IBM best practices and accelerators to complement ServiceNow modules and capabilities
- Lead technical aspects of the ServiceNow implementation
- Provide technical guidance during workshops and assist in the creation and refinement of stories
- If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices with platform administrators (client) and the IBM implementation team
- Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AIdriven learning platform where IBMers can grow skills and obtain industryrecognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
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ServiceNow Architect - Herndon, United States - IBM
Description
IntroductionAs anIBM Application Architect, you directlyhelp clients transformtheir businessandsolve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
Your Role and Responsibilities
Join the IBM team as a ServiceNow architect and lead implementations in support of Federal agencies and their missions As an IBM ServiceNow Architect, you are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
This role involves being a ServiceNow expert, guiding clients through the most complex and demanding ServiceNow implementations, and providing advice on best practices (ServiceNow and IBM).
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed:
Required Technical and Professional Expertise
At least 5 years of experience architecting and leading ServiceNow solutions
At least 4 years of experience as a ServiceNow system implementation specialist where implemented, configured, and customized ServiceNow per client requirements
Experience in implementing ServiceNow processes and functions
SSO integration experience with Okta
Experience creating roadmaps for technical offering growth and innovation
Experience in understanding and designing integrations and interfaces with other systems
Strong knowledge and/or experience in implementing within the FEDRAMP environment and government security requirements
ServiceNow Certification:
Certified System Administrator (CSA), ITSM, and Discovery
Must be clearable
Preferred Technical and Professional Expertise
Certified System Implementation Specialist – Service Mapping and Cloud Provisioning and Governance
Experience with domain separation ServiceNow instance
ITIL v4 Certification
Understanding of Agile development methodology and willingness to knowledge transfer
About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?About IBM
IBM's greatest invention is the IBMer.
We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a competitive and comprehensive benefits program.
Eligible employees may have access to:
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.US Citizenship Required.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.#J-18808-Ljbffr