ServiceNow Architect - Manassas, United States - Echelon Services, LLC

Echelon Services, LLC Manassas, United States

1 week ago

Description

Job Details Job Location VA Corp - Manassas, VA Remote Type Fully Remote Position Type Full Time Education Level 4 Year Degree Job Category Information Technology Description

Echelon Services is seeking an experienced Service Now Architect to help drive our customers' mission-essential needs. The ideal candidate will have extensive ServiceNow technical architecture experience leading large-scale implementations. The role entails assessing current state processes and tools, identifying ServiceNow platform solution options, defining ServiceNow solution requirements, determining integration requirements, and developing overall architecture and implementation plans. You will have demonstrated your ability to analyze and apply critical thinking to a wide variety of complex problems and partner with your customers to identify and implement practical and successful solutions that solve their most pressing challenges.

We are currently looking for a ServiceNow Architect who will:

Demonstrate sound working knowledge of the Now Platform and core architecture and IT Service Management modules, including Service Catalog, Incident, Change, CMDB, Asset Management, Service Level, Knowledge, Mobile Agent, and Self-Service Portal
Provide expert consulting, and demonstrate in-depth knowledge, of ServiceNow architecture and IT Service Management principles
Lead and deliver requirements, scoping and design workshops, ensuring requirements are well understood, documented, and actionable
Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints and how they can improve ServiceNow experience for our clients
Exhibit hands-on experience with the design and implementation and support of ServiceNow IT Service Management capabilities such as Asset Management, CMDB, Service Catalog, Incident, Problem, Knowledge Management practices, and know how these, and the other ITIL practices, integrate
Attend and lead meetings, as needed, to solicit feedback from stakeholders regarding various modules of the tool whenever change is warranted or requested
Lead ServiceNow team of developer, administrator, and business analyst to execute all facets of ServiceNow including troubleshooting, issue resolution, and maintenance
Must be able to work independently on a project, seeing it from inception to completion
strong written and oral communication required

Qualifications

Required Qualifications:

Bachelor's Degree and 10+ years of experience in information technology
6+ years of experience with ServiceNow and 3+ years as a ServiceNow architect
ACTIVE Secret security clearance or higher
Practical experience leveraging ServiceNow's platform-as-a-service (PaaS)
Extensive experience working with clients to understand and document business requirements and implementing information technology solutions/initiatives/service automation that meet their business requirements
Experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation
Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences
Demonstrated leadership abilities to manage, inspire, and grow teams
Excellent problem-solving and troubleshooting skills
strong collaboration, client communication, and handling skills
Ability to leverage resources to get things done with timeliness and quality
Innovation, Continual Improvement, and Customer Experience focus

Desired Qualifications:

ServiceNow Master Architect certification
ITIL v4 certifications

EEO Employer F/M/Vet/Disabled

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