Help Desk Technician - Rockford, United States - Set Solutions

Set Solutions
Set Solutions
Verified Company
Rockford, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Set Solutions, a Trace3 Company is hiring for a full time HelpDesk/Desktop Technician for a client in the Rockford, MI area.

**Note that this position is not working internal for Trace3 but is full time dedicated to one of our valued end clients.


Essential Duties and Responsibilities:

-
Business Process Device Troubleshooting: Diagnose and resolve issues related to business process devices such as paper and label printers, scanners, and laptops, ensuring mínimal disruption to operations.
-
Windows 10 Troubleshooting: Provide comprehensive troubleshooting support for Windows 10 operating systems, addressing issues related to performance, connectivity, and software compatibility.
-
Active Directory and Azure AD Administration: Perform administration tasks in Active Directory and Azure AD, including user management, group policies, and access control, to maintain a secure and organized directory environment.
-
End User Laptop Provisioning: Provision end user laptops with the necessary software, security configurations, and access permissions to ensure a smooth onboarding experience.
-
Security Best Practices: Demonstrate a basic understanding of security best practices and adhere to established protocols to mitigate security risks and safeguard organizational assets.


Skills/Experience Required:


  • Minimum of 2 years of experience in technical support roles, with proficiency in troubleshooting various devices and platforms.
- understanding of Windows 10 operating system and iPhone setup procedures.

  • Familiarity with networking concepts such as VLANs, subnetting, and routing.
  • Experience in Active Directory and Azure AD administration, including user management and group policies.
  • Ability to provision end user laptops and configure software and security settings.
  • Excellent problemsolving skills, with the ability to diagnose and resolve technical issues efficiently.
  • Strong communication skills and the ability to interact effectively with end users and technical teams.
  • Proactive attitude, with a willingness to learn and adapt to new technologies and challenges.

Job Types:
Full-time, Contract, Permanent


Pay:
$ $34.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years
  • 4 years
  • 5 years
  • 6 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:


  • Help desk: 3 years (required)
  • Windows: 2 years (preferred)
Active Directory: 2 years (preferred)


Ability to Commute:

  • Rockford, MI (required)

Ability to Relocate:

  • Rockford, MI: Relocate before starting work (required)

Work Location:
In person
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