Salesforce BSA - Los Angeles, United States - NextPhase

NextPhase Los Angeles, United States

3 days ago

Description

WHO WE ARE:
is a Data Management and Business Systems solution provider focused on services for enterprises in the cloud. We are leading the innovation agenda with our clients by delivering a portfolio of services to help them improve data quality and optimize systems for better business outcomes. provides you with a dynamic and fun work environment and encourages you to use creative thinking to solve client challenges.

THE ROLE
The BSA will partner with a team of engineers, portfolio leads, and business partners where you will continue to develop your skills while helping ensure that the platform is effective and scalable for business-critical departments. You will provide a valuable contribution as a bridge between Sales teams and IT delivery. You should be able to utilize your time by testing key features & functionality before they are production ready. The ideal candidate is excited to learn new technologies, loves Salesforce, and is not afraid of a challenge.

YOU WILL

Manage projects on the Salesforce platform. Ensure alignment of IT resourcing and manage tasks according to project milestones.
Monitor and track the resolution of activities such as managing ticket backlog, grooming requirements, and triaging production issues.
Manage project communication to ensure that tasks, milestones, and expectations are clear to all stakeholders.
Collaborate with business stakeholders to gather requirements, deliver solutions with engineers, conduct Quality Assurance Testing (QA), facilitate User Acceptance Testing (UAT), and provide.
Post-production support.
Own functional tasks and deliverables, including process definition and re-engineering, high-level and detail-level requirements gathering, functional design, testing, and continuous improvement of business applications.
Provide strong analytical, problem-solving, and technical skills to collect requirements effectively, identify alternatives, and design and deploy quality solutions.
Perform Salesforce configurations and guide developers on advanced customization.

YOU HAVE

10+ years of hands-on work as an SFDC Business Systems Analyst.
8+ years of hands-on Salesforce Administrator experience.
Experience in managing and delivering projects end-to-end on the Salesforce platform.
Experience analyzing, designing, configuring, and supporting Salesforce implementations, including integrated apps and tools.
Ability to distinguish surface-level requests from underlying business needs. Evaluate information received, deconstruct high-level information into functional details, and translate low-level information into business requirements.
Experience managing and implementing advanced configurations such as custom objects, fields, formulas, validation rules, flows, and workflow rules.
Certified Salesforce Administrator having experience with Sales Cloud, Service Cloud, and SFDC Lightning framework.
Proficiency with SFDC data management tools, SOQL queries, Microsoft Excel, JIRA, Visual Diagrams, Google Suite, Slack, and Mac OS.
Written/verbal communication skills and can translate business requirements and engage directly with business stakeholders.

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