Food and Beverage/retail Supervisor - West Ossipee, United States - Northgate Resorts

Northgate Resorts

Verified Company

West Ossipee, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation.

Our passion is creating family camping memories for our guests - memories that will last a lifetime We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives.

We endeavor to be a highly effective, lean, and fast-moving organization.

The
Food and Beverage/Retail Supervisor (Age 18+) is responsible for supervising the daily directives of our Food Service staff and our camp store department.

This is a SEASONAL, full-time position and reports to the General Manager.

DUTIES & RESPONSIBILITIES
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Administrative Duties

Complete required reports on a timely basis
Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
Assist with the monitoring of sales and make adjustments to the menu (i.e., pricing and specials)
Assist with the research and identification of vendors and merchandise for the store.
Checking in all merchandise, entering it into the POS, and complete required reports promptly and accurately.
Schedules staff, monitors payroll, and maintains compliance with a payroll budget
Conducts daily stand up meetings with food and beverage staff to prioritize the day and facilitates feedback from staff members
Participates in the recruitment process and selection of talent for the food and beverage department
Participates in the development and execution of training programs for new hires as well as ongoing training for staff members

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Daily Duties

Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
Supervise and motivate a team of store clerks
Assists with the overall operation of the restaurant(s), including; Point of Sale transactions, expediting, restocking
Ensure store is clean, neat, organized, and wellstocked
Ensures that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
Provides coaching, encouragement, and recognition to staff members regularly
Monitors the performance of staff, providing realtime feedback and coaching
Maintains quality of the operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
Monitor and maintain compliance with food safety and sanitation standards
Monitor cash drawers and ensure cash handling procedures are followed

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Other Essential Duties

Collaborate with park and home office departments
Coordinate and oversee various projects from start to finish
Respond to guest inquiries using the company's service recovery guidelines
Utilize and learn reservation system for daily planning
Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

Food service experience required
State required certification
Experience in customer service and hospitality preferred

QUALIFICATIONS/REQUIREMENTS

Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problemsolving skills
Strong attention to detail, speed, and accuracy
Ability to multitask and work in a fastpaced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with mínimal supervision

ESSENTIAL PHYSICAL DEMANDS

Able to lift up to 50 lbs
Must be able to remain in a stationary position, occasionally in warm temperatures
Constant exposure to hot equipment and oil throughout the workday
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program._

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._