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    Customer Care Specialist- Catlow - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    1 week ago

    Idaho State Job Bank background
    Description
    Customer Care Specialist
    • Catlow
    • AMO at Vontier in Boise, Idaho, United States Job Description This individual will be expected to stay up to date with the knowledge required to handle standard Hanging Hardware phone calls received at the Tier 1 and Tier 2 levels.
    A portion of the individuals time and corresponding goals will be dedicated to handling Tier 1 and Tier 2 type customer support.

    Key Responsibilities + Point of contact for customer escalated inquiries + Utilize technical product knowledge to oversee inventory update reports, ensure order prioritizations are met, oversee order fulfillment, and update variable trade agreement-specific pricing in accordance with KPIs.

    + Act as a point of contact for strategic customers.

    Work directly with purchasing and production in an adjunct capacity to provide weekly reports to customers regarding component shortages, current open orders, sourcing, delivery issues.

    + Perform manual invoicing, customer outreach, and customer support for assigned projects. + Primary resource for live Subject Matter Expert escalations, live call escalations. + Secondary resource for AMO product support email and phone calls during times when service levels are being missed. + Attend meetings about new products and new actions related to Catlow and AMO product offerings. + Resource to help with creation of standard operating procedures documentation.

    Background and Skill + Associate Degree in a technical field (or equivalent work experience) + 3+ years of customer service experience, including experience with managing and communication with customers + 3+ years of interaction with Gilbarco equipment and technical support required + Knowledge of Gilbarco's Catlow and AMO Products.

    + 2+ years of experience providing clear written and oral communication skills to customers and team members. + 2+ years of experience with customer resolution investigation.
    This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. + 2+ years of experience engaging with customers to manage conflict, determine next steps and facilitating resolution. Tools & Technology (Required or Preferred) + Microsoft Office (Excel, PowerPoint, SharePoint, Word)
    • Required + Email
    • Intermediate required
    • Required + Microsoft AX
    • Required + Power BI
    • Preferred The base compensation range for this position is $45,300 to $53,000 per year.
    Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, loca To view full details and how to apply, please login or create a Job Seeker account