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Virtual Care Coordinator - Springfield, OR, United States - Sound Physicians
Description
Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states.
Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.
Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year
The Critical Care Coordinator will provide program coordination and administrative support for the Sound Physicians Critical Care program at assigned hospital(s).
Serving as the point of contact among Sound Critical Care (SCC) hospital program(s)Providing operational and administrative services (ie. coding, billing, payroll, MD schedule support, data review, scheduling meetings, paperwork, calendar management, etc.)
Hospital program support will include a base site and virtual support to outlying hospitals with some on-site support requested periodically
Collaborating with on-site hospital partner(s)
Supporting Program Medical Director (PMD) including participating in SCC team meetings, as well as working with on-site hospital team(s)
Organizing and assisting in creating Excel and/or Power Point presentations for Sound or hospital JOC's, or executive level leadership
Organizing and/or attending Sound and/or hospital leadership meetings
Managing incoming calls, mail, messages, and faxes for the local SCC team so that priority items get a proper response
Completing census reconciliation by collecting and distributing necessary data information from providers, as needed.
Engaging Program Medical Director (PMD) or Regional Medical Director (RMD) in a timely manner when providers fail to submit census information at the end of each shift worked.
Recording or reviewing patient medical information through electronic medical record and/or data entry tasks utilizing Microsoft Office Suite functionsOrganizing and maintaining the SCC office to include a reliable filing system for rolling 12 months of census management and on demand retrieval of census information
Assisting PMD and/or Regional Medical Director (RMD) in the maintenance and distribution of the physicians schedule within the program and maintaining on-line scheduling, in real time, to include scheduling changes as they are confirmed by the PMD or RMD
Facilitating onboarding for providers (permanent, 1099, and locums) at local site, and virtually to other outlying SCC sites, as needed
Assisting PMD and RMD in the tracking/recording of locums/temp labor shifts worked
Assisting PMD with locum process, agency contact, credentialing follow-up, on-board and scheduling as needed for site
Consistently role model the highest level of customer service to internal (hospital and Sound Physicians) and external customers
Supporting SCC Regional Leadership Team and the Program Medical Director in scheduling meetings and ensuring attendance for hospital, including team meetings, hospital committee meetings, and Joint Operating Committee meetings (if applicable) and keeping meeting minutes at team functions
Assisting with data management including tracking, trending and preparing quality reports as required by SCC dashboard and/or program-specific performance metrics
Providing on-site coordination and facilitation for credentialing and privileging of the hospitalists
Following up with hospital staff / office to make sure the intensivists have pagers, keys, and badges (as applicable) before work and that the pager number is available to the hospital units
Assisting Sound / SCC Coding department when medical records need to be pulled for verification
Ordering office supplies through the Sound on-line ordering system, including general office supplies, business cards, toner cartridges, and various other items as needed
Forwarding billing queries, deficient records notices, death certificates, and other medical records information to the appropriate physician to facilitate their completion
Assisting Intensivists with making sure they have access to the hospital and Sound computer systems
Self-Motivated:
Proactively jumps in to start a task or project with limited direction; Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
Bachelor's Degree or an Associate Degree with equivalent work experience
Strong knowledge and experience with Microsoft Office Suite (Excel, PowerPoint, Word)
Pay Range:
$22-$30 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
