The person in charge of ensuring the satisfaction and success of customers - Pine Crest, United States - Crimson Ventures

Crimson Ventures

Verified Company

Pine Crest, United States

3 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Description

Say it with flowers For over 100 years, Fleurop AG has been a highly successful market leader in the flower greetings segment.

Within the green industry, Fleurop has become one of the most significant companies, driving the development of both online and offline flower trade and floristry.

Millions of customers and thousands of florist shops benefit from our organization's service portfolio. As support, we offer our partner florists purchasing options, distribution models, and the Fleurop Academy.

Our central task at Fleurop AG is to promote floristry as a craft of art, creativity, and exclusivity in the public consciousness.

We are currently seeking a Head of Customer Success (m/f/d) to lead our entire customer service team at our Berlin location in a full-time, permanent position.

Here, you will unleash your full potential:

As Head of Customer Success, you will oversee our customer service processes and work with your team leaders to continuously improve the customer experience on all levels.

You see yourself as an initiator and implementer, both in expanding our digital processes and conducting quality checks, as well as in developing our employees.

You create positive experiences and exceed expectations, whether with our private customers, in the business-to-business sector, or in interactions with our 4,000 Fleurop specialist shops.

Your responsibilities will include:

Leading and developing the three customer service teams with a total of 25 employees in daily operations
Member of the management board
Contributing to the company