Shop Manager - Washington, United States - Varnish Lane
Description
As a shop manager, you will be responsible for running the daily operations, including managing the employees and customer service relations.
This position is also responsible for creating and implementing new marketing strategies.Responsibilities
- STAFF MANAGEMENT AND OPERATIONS_
- Manage all front desk staff schedules to ensure the shop is running with proper staff at all times.
- Provide effective and actionable feedback to nail technicians and front desk staff.
- Report staff performance and feedback to regional manager
- Master the appointment scheduling system
- Understand the booking preferences and anticipate client's needs
- Be able to provide effective training to other front desk staff
- Build strong relationships with the customers and resolve complaints
- Provide exceptional and consistent hospitality to all guests and employees
_RETAIL AND INVENTORY_
- Full knowledge on all product lines carried in the salon to share and educate the clients
- Track and manage all retail inventory
- Track and manage all service supply inventory and ordering
_MARKETING AND SALES_
- Act as a community partner with neighboring businesses and influencers
- Help build new processes and systems for VL daily operations and marketing strategies
Qualifications
- Proven experience as a manager
- Strong organizational skills
- Excellent communication and interpersonal skills
- Strong timemanagement skills; ability to multitask, prioritize, and organize
_PERKS OF BEING A PART OF THE VL FAM_
- Eligible for health insurance, dental and 401k
- Positive work environment
- Career growth and professional development
- Snacks
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