Assistant Regional Manager - Concord, MA, United States - Middlesex Savings Bank

Middlesex Savings Bank Concord, MA, United States

3 days ago

Description

They accomplish this by focusing on the customer experience, development of staff, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team.

They oversee branch staff and assist in the scheduling, coordination, and delegation of work assignments; The Assistant Branch Manager II may oversee an office that does not have a Branch Manager assigned on premises.

Develops an understanding of customers' needs and expectations, ensures that products and services are offered that address those needs and expectations and ensures that staff do the same.

Develops new business by establishing and growing customer relationships and ensuring staff do the same, including utilization of business partners as appropriate.

They perform complex service recovery as needed and assist and train staff in helping customers with difficult situations.

Staff & Team Development - Develops staff skills and expertise by setting clear expectations, objectively assessing competencies, including performance evaluations, and holding staff accountable.

The Assistant Manager II is a proficient coach who uses their skills to assist the development of their staff.

Operational Excellence - Ensures quality and accuracy of work, and assists the Branch Manager in executing branch controls in an effective and timely manner.

Balances risk mitigation and procedural accuracy with customer expectations; Ensures staff demonstrate operational expertise and understanding of policies, procedures and risks.

Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same. Complies with all Bank policies including those pertaining to confidentiality, email, and others. May maintain primary responsibility for vault cash, including cash orders and shipments, and the accuracy thereof. Ensures adherence to security and audit related protocols, including cash audits.
Performs the functions of an Assistant Manager I, Senior Banker and Banker as necessary and appropriate. Takes personal ownership and accountability for their performance and that of their team. The Assistant Manager II actively supports the Branch Manager in teambuilding efforts, staff meetings, etc. Coordinates with business partners for meetings, training, etc. to ensure good relations and efficient transitions to other business lines. - manages time and priorities effectively and demonstrates flexibility. Fosters relationships within the branch community and keeps branch manager apprised of relevant events or opportunities. The Assistant Manager II participates in community events that are supported by their branch as appropriate.
Focuses on performance and development goals and uses planning to drive results. Draws on knowledge, experience and insights and recommends solutions when raising problems or issues. Assists the Branch Manager with overseeing the branch facility. Bachelor's Degree is preferred

Work Experience

Must possess at least intermediate technology skills, including knowledge of Microsoft Office applications.
Must be able to work extended and weekend hours.

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