- Foster the branch's culture that embodies the KN behaviors, expectations and build close and meaningful working relationships across the KN organization.
- Demonstrate agile mindset, embrace change, lead by example, listen attentively to understand.
- Manage working conditions to maintain a healthy and balanced work environment
- Communicate continually and frequently with employees at all levels.
- Listen and engage employees in two-way communication.
- Utilize multiple channels of communication - face-to-face, verbal, and written.
- Conduct team meetings, group meetings and regular check-ins with direct reports.
- Communicate and translate the company's vision and targets.
- Bring the voice of the customer into the business, crossing BU & FU borders, enabling a One KN vision and share of wallet focus across customer platforms.Be the 'face of the company' for customers of the branch.
- Focus on digital service to delight the customers, lead the uptake on digital engagement across the portfolios
- Embed a customer excellence culture across all the Branches and customer interactions
- Establish and maintain relationships with customers, be approachable to them.
- Deal with escalations to clients' satisfaction.
- Make sure that customer onboarding goes smoothly.
- Collect feedback, track customer satisfaction and apply lessons as needed.
- Achieve or exceed targeted customer retention percentages
- Position KN as employer of choice across the Country.Drive the human experience (eNPS/CARE)
- Be a strategic partner on HR topics, including assessment of existing key talent, identification of future skill needs and standardized effective ways of working in HR delivery (bonus, salary, HR legal requirements, KPI's) ensuring a deployed standardized HR process
- Hire the right people and ensure that accurate, fair and efficient hiring processes are in place.
- Make sure that new employees are properly on boarded to KN, the branch and their role.
- Provide feedback and work with low-performers to increase performance.
- Listen and engage employees in two-way communication.
- Utilize multiple channels of communication - face-to-face, verbal, and written.
- Conduct team meetings, group meetings and regular check-ins.
- Communicate and translate the company's vision and targets.
- Cultivate individual development- develop every single person.
- Create an environment where all employees contribute to the organization at their full potential.
- Receive adequate training, by using KN's training programs.
- Engage in succession planning - help qualified personnel to pursue career opportunities within the company.
- Train and grow potential successors for this and other critical roles.
- Evaluate employees on a regular basis, through continuous feedback and the performance review processes.
- Make sure that employees are engaged and motivated.
- Be a role model forKN MyBehaviour
- Understand and own costs and profit drivers for the branch and how that contributes to broader commercial success
- Applies financial and risk assessment techniques to evaluate commercial opportunities
- Generates new profit making initiatives while applying risk and return criteria
- Engage in strategic planning of branch sales activities- together with PMs
- Ensure compliance with regional and national strategic objectives.
- Monitor market developments.
- Investigate what competitors in the local market are doing and decide how to position KN in the local market.
- Promote KN products and services in the local market.
- Be on the lookout for which markets and customers to target.
- Engage in acquisition of new customers.
- Remain involved in the generation and presentation of proposals to the top clients in your territory.
- Remain involved in the preparation and revision of RFCs.
- Make sure that CS staff engages in upselling and cross selling.
- Increase branch and business field conversion rates.
- Translate customer requirements into tasks, which the CCL can deliver to support exceptional customer experience
- Support the CCL's to capture feedback and help to resolve issues between OCC's and CCL's to ensure a one KN approach
- See where you can continuously streamline work processes and organizational structures across divisions.
- Deliver on organizational transformation initiatives, inclusive of sales, sea, air, road and customs 2.0.
- Monitor compliance with transition processes and customer implementation.
- Use technology to save time and cut costs whenever possible.
- Investigate new technologies to improve work processes and to increase employee and customer satisfaction.
- Be familiar with city and state regulations.
- Safeguard personal files and attendance records.
- Protect the company's assets at all times.
- Conduct internal and external reviews of customer and supplier contracts.
- Deal with claims and insurance issues.
- Build relationships with suppliers and vendors, negotiate terms and monitor performance.
- Understand the BUs- activities, products, customers.
- Have a broad view of the branches' clients, looking across products.
- Encourage alignment of work processes and organizational structures, when suitable.
- Align leadership and management methods in the branch, ensuring consistency, fairness and equity.
- Make sure that the different departments and teams are aware of what others are doing, and the effects they have on each other, on the branch and on KN.
- Ensuring that the branch and it's organization follows the Code of Conduct and Catalogue of Competence, well as other relevant guidelines
- Human Resources compliance: responsibility that local, state and federal regulations are followed and any violations or challenges are escalated to the Regional (NAM) office
- Protect KN's interestat all times
- Local travel (10-15%) may be required and sporadic international travel upon various engagements and customer meetings.
- Apprenticeship/ Vocational Course Leadership
- Bachelors/ First University Degree Supply ChainManagement
- Masters /Second University Degree Supply ChainManagement
- Doctorate(e.g. PhD) Freight Forwarding
- ProfessionalCertification Freight Forwarding
- MBA orequivalent Freight Forwarding
- OtherDegree / Diploma Freight Forwarding
- Leadership Experience Directleadership5 years
- CustomerManagement 5 years
- People Management
- Knowledge of KN operations, products, services and processes
- Customer Relationship Management
- Customer SatisfactionManagement
- English Fluent
- German Advanced
- Spanish Advanced
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Branch Manager - Union, United States - Kuehne + Nagel
Description
Branch Manager |United States | US2054468Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Cincinnati branch is looking for a new Branch Manager to join our team
YOUR ROLE
To lead, grow, develop people and delight customers both existing and new, creating and inspiring a culture that enables KN to be the best place to do business with and to work.
YOUR RESPONSIBILITIES
We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.-
