- Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or
- Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
- Journey level required an additional one year of experience
- Advanced level required an additional two years of experience.
- Intermediate knowledge and understanding of supported applications
- Customer relationship tracking system experience
- Previous help desk and telephone support experience
- Exceptional communication skills
- Exceptional customer service skills
- Strong interpersonal skills
- Strong understanding of Windows and Mac environments
- Telephone technical support experience
- Academic environment experience
- ServiceNow experience
- ERP, PeopleSoft, or similar systems support
- Ability to multi-task (i.e., typing and talking)
-
Senior Support Analyst
3 weeks ago
University of North Carolina Chapel Hill, United StatesPosting Information · Posting Information · Department · Morehead Planetarium-524500 · Career Area · Information Technology · Is this an internal only recruitment? · No · Posting Open Date · 04/22/2024 · Application Deadline · 05/20/2024 · Position Type · Permanent Staff (SHRA) ...
-
Application Support Analyst
3 weeks ago
Virtual Buffalo Grove, United StatesPosition: Application Support Analyst · Client: Leading home healthcare services provider. · Location: West Deerfield, IL. Hybrid. Must be able to work onsite 1 day a week · Contract to hire – 6 month contract period. · Pay: $21.00-$27.00 hr. · Calling recent Computer Science gr ...
-
Application Support Analyst
2 weeks ago
Virtual Buffalo Grove, United StatesPosition: · Application Support Analyst · Client: · Leading home healthcare services provider. · Location: · West Deerfield, IL. Hybrid. Must be able to work onsite 1 day a week · Contract to hire · 6 month contract period. · Pay: $21.00-$27.00 hr. · Calling recent Compu ...
-
BOOZ, ALLEN & HAMILTON, INC. Killeen, United StatesInstallation Deployment Support Operations Planner and AnalystThe Opportunity:As an expert in transportation and mobility operations, your unique skill set inspires you to thi nk bigger, push further, and ask questions others don't. We need your extensive industry knowledge and a ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Ambulatory Care for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Ambulatory Care · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job De ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN CVOR for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: CVOR · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As one of ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Case Management · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job De ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: CVICU · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Supplem ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Endoscopy for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Endoscopy · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · ...
-
Travel Nurse RN
3 days ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · S ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: NICU - Neonatal Intensive Care · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Em ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United States Part timeSupplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Home Health · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Descriptio ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Intermediate Care for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Intermediate Care · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Jo ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: PACU - Post Anesthesia Care · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employme ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Burn for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Burn · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As one of ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Neuro ICU for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Neuro ICU · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Neuro ICU for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Neuro ICU · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · S ...
-
Travel Cardiovascular Technologist
3 weeks ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel Cardiovascular Technologist for a travel job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Cardiovascular Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · E ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chapel Hill, NC, United StatesSupplemental Health Care is seeking a travel nurse RN SICU - Surgical Intensive Care for a travel nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: SICU - Surgical Intensive Care · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Em ...
Technology Support Analyst - Chapel Hill, United States - University of North Carolina
Description
Posting Information
Posting Information
Department
ITS - Customer Experience-607000
Career Area
Information Technology
Is this an internal only recruitment?
No
Posting Open Date
04/26/2024
Application Deadline
05/06/2024
Position Type
Permanent Staff (SHRA)
Position Title
Technology Support Analyst - Journey
Salary Grade Equivalent
IT03
Working Title
Technology Support Analyst
Position Number
Vacancy ID
P018989
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
M-F, 8-5
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$54,000-$58,000
Pay Band Information
To learn more about the pay band for this branch and role, please see
the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel
A global higher education leader in innovative teaching, research and public service, the
University of North Carolina at Chapel Hill consistently ranks as
one of the nation's top public universities.
Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of
professional training opportunities for career growth, skill development and lifelong learning and enjoy
exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events.
UNC-Chapel Hill offers full-time employees a
comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units.
Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.
UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Business Systems Help Desk Support Analyst will perform basic to intermediate support to users of the university's HR/Payroll, PeopleAdmin and LawLogix applications as well as identifying support trends, and analyzing and recommending new processes.
The position will provide assistance in matters of basic human resources activities and other related duties with limited functional or organizational scope.
Minimum Education and Experience Requirements
Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or
Required Qualifications, Competencies, and Experience
Preferred Qualifications, Competencies, and Experience
Required Licenses/Certifications
Special Physical/Mental Requirements
The position requires long-term sitting at a desk for 8 hours a day.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at or send an email to
Please note:
The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
