Front Office Representative - Newark, United States - First State Orthopaedics

First State Orthopaedics
First State Orthopaedics
Verified Company
Newark, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

First State Orthopaedics is looking for a Front Desk Receptionist for our New Castle County locations with as-needed travel to provide direct support to physicians, mid-level providers, clerical staff and patients.

Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times.

*Rotating 4 days a week and 4 1/2 days a week schedules available.


Position Requirements:


High School Diploma or Associates Degree in related field, previous experience in a medical office practice, excellent communication and computer skills, patient service focus and professional appearance.

Required to work flexible hours between 7:00am and 6:00pm as well as report to multiple office locations.

Valid driver's license and access to reliable transportation on a daily basis is essential because travel during your shift to various offices may be required.


Detailed Responsibilities:


  • Answering incoming telephone calls
  • Schedule appointments.
  • Update patient information.
  • Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments.
  • Carefully document all incoming messages and task to appropriate party.
  • Refer calls of a clinical nature to the appropriate medical secretary or provider.
  • Primary daily patient checkin and checkout, collection of demographic data, and collection and posting of copays.
  • Collect workman's compensation date and state of injury and forward call to the workman's compensation department.
  • Place out guide and films in appropriate doctor bin.
  • If patient medical records need to be obtained, have patient fill out Authorization to Release Medical Information.
  • Process credit card payments and end of day settlement for credit payments.
  • Complete end of day tally sheet for monies collected.
  • Manage petty cash account.
  • Create encounters
  • Maintain adequate copies of all front office forms.
  • Backup or delegate other front office staff duties as needed.
  • Cover front desk while coworker at lunch.
  • Maintaining patient confidentiality.
  • Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.
Work Remotely

  • No

Pay:
$ $18.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Healthcare setting:

  • Private practice

Medical specialties:

  • Orthopedics

Schedule:

  • Monday to Friday
  • No
weekends


Education:


  • High school or equivalent (preferred)

Experience:

Customer Service: 1 year (required)


Ability to Commute:

  • Newark, DE (required)

Willingness to travel:

  • 75% (required)

Work Location:
In person
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