Account Manager, Transplant Diagnostics - Chicago, United States - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This commercial role supports the Transplant Diagnostics Division, as part of the Specialty Diagnostics Group at Thermo Fisher Scientific.

We are passionate about advancing the sciences of transplant diagnostics and improving the patient journey to support our mission of making the world cleaner, healthier, safer.

What will you do?

Develop demand and adoption for transplant diagnostics assays within existing and prospective account base including HLA and Molecular Laboratories, National/Regional Reference Labs, Transplant Registries, Biotech, BioPharma, Clinicians and more.
Lead strategic direction for all regional accounts to meet and exceed assigned financial goals.
Effectively articulate the value of our products, services, and support with multiple call points including buying influencers, as well as inlab and outoflab customers across an organization.
Identify, prioritize, and develop new customer opportunities to continually build a pipeline for future growth.
Demonstrate understanding of thorough sales process from lead qualification, demonstration and opportunity close.
Ability to navigate sophisticated customer situations by configuring highvalue solutions and successfully implementation strategies.
Collaborate optimally across Thermo Fisher Scientific divisions to drive new customer acquisition and facilitate longterm growth.
Primarily responsible for all communication and coordination between the customer and Thermo Fisher Scientific's personnel and for ensuring that all new product and system implementations exceed customer expectations.
Collaborate with Customer Service, Sales Operations, Logistics, Marketing and Technical Support Teams to provide a positive customer experience.
Own operating plan objectives of contracts and renewals, as well as effectively drive competitive conversions.
Demonstrate effective pipeline management including lead, opportunity, and sales cycle details to effectively forecast the business and exceed regional business objectives.
Complete all assigned and required training satisfactorily and on time.
Ability to uphold and support individual goals and values.
Demonstrates integrity and positivity internally and externally.
Travel is required for customer meetings, national/regional meetings, and workshops.

Education and Experience:

Bachelor's degree in Biological or Chemical Sciences AND
A minimum of 2 years' experience in an HLA or Molecular Laboratory
2 years of related sales experience with shown success preferred

Knowledge, Skills, Abilities:

Ability to excel in building and work with customers to positively influence business growth.
Effective problem solver with a consultative approach focused on providing exceptional customer solutions.
Strong listening and social skills, as well as effective oral and written communication skills.
Selfstarter, able to work independently and willing to travel.
Understanding of trends in the transplant diagnostics markets, with knowledge of the competitive landscape.
Knowledge of core customer segments including healthcare systems, hospitals, laboratory and references labs, payer economics, key influencers, and key opinion leaders in the medical, corporate, and public health communities.
Ability to tailor sales approach to both clinical and nonclinical customers including Csuite level contacts.
Proven experience in demand creation for innovative technologies in a plus.
Demonstrated excellence in large account management, including creating and implementing successful business strategies that drive market and sales growth.
Effective teamwork in a highly matrixed organization.
Knowledge and experience of customer workflow/processes.
Skilled in Social Selling including LinkedIn Navigator is a plus.
Proficient using SalesForce CRM.

Group/division summary

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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