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Customer Relations Coordinator - Canton, United States - Dunkin'
Description
Dunkin, a member of the Inspire Brands family, is one of the worlds most recognizable quick service restaurant brands with more than 12,000 franchised restaurants worldwide. Famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service.
If you have ever wondered what life is like when you work for the Dunkin brand, imagine theres free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin. Hes a 3-year-old Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin Joy in Childhood Foundation.
Beyond flexible schedules and other awesome work perks, Dunkin is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us.
**SHIFT:**
Monday Thursday 10am-7pm, Sunday 7am-3:30pm -OR-
Tuesday-Friday 10am-7pm, Saturday 7am-3:30pm
**RESPONSIBILITIES**
+ Answering Dunkin' and Baskin Robbins customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.
+ Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.
+ Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
+ Ability to multitask using multiple databases to accurately research and respond to inquiries
+ Ability to quickly recognize escalating trends and problem solve potential root causes
+ Ensure data/report integrity by continuously understanding use of tools and the business needs for information
+ Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution
**QUALIFICATIONS**
+ 4-year Degree
+ Previous customer service experience
+ Demonstrated ability to troubleshoot and problem solve
+ Ability to listen, talk, and type simultaneously
_From chefs who create exciting new flavors to crew members who know exactly how you want your drink we strive to keep our guests at their best here at Dunkin. Thats what America runs on. Come run with us_
_Imagine a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream. Thats us. Thats Baskin-Robbins. Now, image a place where you can work with ice cream. Even Sweeter._
_Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In restaurants worldwide._
_Were made up of some of the worlds most iconic restaurant brands, but were much more than just a restaurant company. Were a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a stapleits an experience. At Inspire, thats our purpose: to ignite and nourish flavorful experiences._
