Floor Manager - Lexington, United States - Relais & Châteaux

Relais & Châteaux Lexington, United States

3 weeks ago

Description

Company Description

About us

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area's only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington's historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in-the-know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden. Inn owner Trisha Pérez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

Job Description

The Floor Manager Is responsible for the overall direction, coordination, and evaluation of dinner. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Responsibilities Include:

Coordinate daily Front of the House and Back of the House restaurant operations, providing leadership and supervision of all team members
Responsibility for coordinating and overseeing servers with maintenance cleaning of dining room areas
Train new and current employees on proper customer service practices
Onboard newly hired servers; lead training for newly hired servers; and coordinate, oversee, and lead training schedule for newly hired servers
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Manage restaurant's good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly, and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events

Qualifications

Education & Experience:

• At least 2 years experience in a hotel, restaurant or related field.

• College course work in related field helpful.

Additional Information

- Salary starting at $55,000

- Medical, vision and dental insurance

- 401K

- Discounts at other Relais and Chateaux properties around the world

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