Front Desk Associate - Williamsburg, United States - Williamsburg Winery

Williamsburg Winery

Verified Company

Williamsburg, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Summary:

Responsible for facilitating a positive guest experience through reservations, checkins, concierge services, and checkouts.
Be an effective communications hub and coordinator for guest activities while visiting Wessex Hundred.
MUST have open availability (to include nights, weekends, and holidays)
This position is classified as parttime or as needed with the opportunity for fulltime.

Organizational Relationship

Duties and Responsibilities

Maintain hotel inventory and ensure guest reservations are in order
Make guest reservations for stays at Wedmore Place over the phone
Conduct prearrival calls and ensure that any special requests have been met/planned for and that any applicable charges are properly accounted for
Coordinate tours and tastings, restaurant reservations, massage appointments, or other additional services with the appropriate departments or contractors
Register guests upon arrival, following standard operating procedures
Accommodate guest requests (i.e. ice for room, fire in fireplace as weather permits, etc.)
Respond to guest complaints promptly and professionally as directed by the Hospitality Manager
Checkout guests promptly, charging credit cards and handling cash payments
Complete closing paperwork per Company procedures, working with Finance and Administration to ensure accuracy
Assist with group bookings in collaboration with the Events Department and Hospitality manager
Be knowledgeable and comfortable in Front Desk software
Other tasks as may be necessary

Occupational Health and Safety

Ensure that the work environment is safe and without risks to the health and safety of all employees. Immediately report any deficiencies to the Hospitality Manager and to the maintenance staff.
Comply with relevant workplace safety regulations.

Security

Ensure that the outside cameras are properly monitored
Ensure that the building is locked each night in accordance with Company policy
Monitor the presence and activities of outside personnel such as maintenance workers and delivery people