Customer Service Representative - Millersburg, United States - The Erdman Agency

Description

Job Summary:
We deeply value our customers as part of our extended family, developing personal relationships with each one of them. This job requires strong customer service skills to provide exceptional assistance.

If you have these abilities and are ready to advance in your professional journey, we invite you to become a part of our close-knit team.

Duties:

• Assist customers by providing policy information and explaining coverage details
• Generate and finalize new policies
• Update existing customer policies based on their needs
• Process payments and supply requested documents to clients
• Recommend additional products and services for enhanced protection and agency growth
• Assess customer requirements to suggest optimal solutions
• Follow up on customer inquiries or concerns through outbound calls
• Communicate clearly and concisely with customers

Experience:

• Pennsylvania Property and Casualty Insurance license mandatory
• Two years of insurance background required
• Preferably previous experience in customer service or sales
• Excellent communication skills with a focus on active listening
• Proficient in outbound calling strategies
• Strong problemsolving skills to address customer issues

Pay:
$30, $50,000.00 annually

Benefits:

• 401(k) plan
• Flexibility in scheduling
• Comprehensive onthejob training
• Paid time off

Experience Level:

• 2 years

Shift:

• Day shift

Weekly Day Range:

• Monday to Friday

Work Setting:

• Onsite (office)

Ability to Commute:

• Millersburg, PA preferred)

Ability to Relocate:

• Millersburg, PA 17061: Relocation before starting work (required)

Work Location:
In person