Customer Service Technician - Houston, United States - University of Houston-Downtown

University of Houston-Downtown
University of Houston-Downtown
Verified Company
Houston, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.

Hourly Rate:
$15.87/hr. or higher, commensurate with experience and/or education


JOB SUMMARY
The Customer Service Technician provides general information to current and prospective students and to other university visitors.


DUTIES

  • Provides customer support by answering questions and resolving minor issues
  • Collects documents and provides assistance with obtaining documents
  • Ensures the customer understands the processes
  • Performs data entry and administrative tasks as required

MARGINAL DUTIES

  • Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES

Direct Reports:


  • Supervises student workers

Delegation of Work:


  • Regularly assigns work to subordinate(s)

Supervision Given:


  • Supervises the work of student employees

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:


  • Knowledge of the departmental processes in a higher education environment and of the associated trends, issues, and accepted practices

Skills:


  • Good technical skills, including proficiency in PeopleSoft
  • Strong analytical and problemsolving skills
  • Excellent interpersonal and communication skills

Abilities:


  • Ability to understand and explain university policies and processes
  • Ability to verify information for customers and assist
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:


  • Works in an office environment

Physical Demands:


  • The individual has discretion in relation to walking, standing, etc., and has mínimal exposure to physical risks
EEO/AA


Qualifications

Required Education:


  • Completion of some college coursework

Required Experience:


  • Minimum of one (1) year of related job experience

License/Certification:


  • None required

PREFERRED QUALIFICATIONS

  • None
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