Clerk-call Center - Middle City West, United States - PRWT Services

PRWT Services

Verified Company

Middle City West, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Snapshot:

Employee Type:

Full-Time
Location:
1835 Market Street
MIDDLE CITY WEST, PA
Job Type:
Admin
Clerical
Customer Service
Experience:
Not Specified
Date Posted:
5/16/2024 As one of the nation's premier minority
owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

SUMMARY
Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.- Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center

Accurately process, document and record mail correspondence
Research and review correspondence to assess action to be taken
Prepares paperwork for processing of refund due to customers
Schedule hearings
Other duties as assigned

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- 6 month of high volume call center experience

Excellent oral and written communications skills.
Ability to work in a fast paced, high volume area.
Scheduling is based on the need of the call center.
High school diploma or general education degree (GED).
One to three months related experience and/or training, or equivalent combination of education and experience.
Ability to read, write, and understand English and/or Spanish.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
Ability to calculate figures and amounts such as discounts, interest, and percentages
Ability to deal with standardized situations with only occasional or no variables

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

100_% Sitting

We proactively offer employment and advancement opportunities for individuals from all backgrounds.

By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Other details