Client Success Representative - Fairfax, United States - Potomac Lawn Professionals

Description

Job Title:
Seeking Ambitious Bilingual Client Success Representative - Lawn Maintenance


Are You an Ambitious, Self-Starting Individual with a Great Personality and Attention to Detail?

Who is Potomac Lawn Professionals?
We are a cutting edge, fast-growing landscape maintenance company in the D.C. metropolitan region striving to create impactful relationships and add unparalleled value to surrounding homeowners.

Our mission is to positively impact our clients and employees through offering the most convenient and professional yard maintenance solutions to homeowners in the D.C.

metro region while providing the most exceptional and ultimate client experience.


Key Duties & Responsibilities

• Client Interaction:
• Handle inbound and outbound customer calls with over the top customer service.
• Assist clients and co workers in scheduling lawn maintenance services, addressing concerns, and providing relevant information.
• Effectively communicate, follow and create company policies and procedures to ensure customer understanding to help streamline workflow and operations.
• Bilingual Support:
• Utilize bilingual skills to assist and engage with clients and field team in both English and Spanish.
• Translate and interpret information accurately to facilitate seamless communication between clients, office staff and the team.
• Issue Resolution:
• Address customer concerns promptly and professionally, finding effective solutions to ensure customer satisfaction.
• Collaborate with other departments to resolve issues and improve service delivery.
• Documentation:
• Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
• Document and report recurring customer issues to the appropriate departments for continuous improvement.
• Positive Attitude:
• Cultivate a positive and friendly atmosphere in all customer interactions.
• Demonstrate a proactive and solutionoriented approach to customer service.

Required Experience and Skills

• High school diploma or equivalent
• Fluent in English and Spanish
• Meticulous about ensuring that numbers and other data are correct, and tasks are completed on time and accurately.
• Proficiency using Microsoft Word and Excel or Google Suite; familiarity using CRM and other software programs
• Knowledge of light accounting practices and data entry skills
• Familiarity with lawn maintenance/landscaping industry is a plus.
• Experience in marketing and content creation is a plus
• Experience working in the home service industry scheduling or dispatching is a plus

Perks and Benefits:

• Weekly Pay $720960/wk
• Competitive salary and performancebased bonuses.
• Opportunities for career growth within a rapidly expanding company.
• Comprehensive training programs to enhance skills and knowledge.
• Referral Bonus Program
• 50% Dental/Health/Vision Insurance
• 7 Paid Holidays + PTO

- *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. _

**_Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions_.


Pay:
$25.00 per hour


Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Inperson
• Office

Work Location:
In person