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    Lead IT Technician/Coordinator - Seattle, United States - F2OnSite

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    Description

    Our client is looking for a Lead IT Technician/Coordinator.

    Must be ok with local travel and able to work independently. Must have experience leading a team, team scheduling, reporting and working with logistics. Working with executives/high level executives is a plus.

    Job Summary
    Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

    Responsibilities

    • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

    • Provide support to client identified VIPs

    • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

    • Perform Install/Move/Add or Change (IMAC) activities.

    • Perform all assigned desk-side support activities

    • Display outstanding technical and professional services skills at all times

    • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

    • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

    • Understands and follows all documented service operations policies and procedures.

    • Other duties or certifications may be assigned to meet business needs

    1. Project Planning and Execution:

    · Lead the planning, execution, and closure of IT Field Services projects, ensuring alignment with organizational goals and objectives.

    · Contribute to the development of project plans, timelines, and budgets, and monitor progress against milestones.

    · Coordinate with stakeholders to define project scope, objectives, and deliverables.

    · Travel may be required to oversee project deployments or meet with clients/vendors.

    · Assist with logistics for equipment and facility readiness.

    2. Resource Management:

    · Allocate resources effectively to meet project requirements and optimize utilization.

    · Coordinate with internal teams, contractors, and vendors to ensure timely delivery of materials and services.

    · Monitor resource allocation and adjust as necessary to mitigate risks and address project constraints.

    · Conduct training and orientations for project resources.

    3. Risk Management:

    · Identify project risks and develop mitigation strategies to minimize their impact on project outcomes.

    · Proactively address issues and obstacles that arise during project execution, ensuring timely resolution.

    · Monitor project performance metrics and implement corrective actions as needed to stay on track.

    Requirements
    Education and Experience:

    • Typically requires technical school certification or equivalent of 1-2 years of relevant experience

    • Knowledge of relevant software and hardware systems

    • May require additional customer-specific certifications or training as required

    Skills:

    • Excellence in communication and customer-facing skills

    • Strong oral, written and interpersonal skills

    • Ability to follow instructions and processes with minimal instruction

    • Ability to lift and or move various computer equipment up to 50 lbs.

    • Must own a basic repair kit

    • Additional requirements may exist if offer of employment is extended



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