Front Desk Agent - Bellaire, United States - Bellaire Massage Therapy

Description

As a Front Desk Agent & Technician at Bellaire Massage Therapy, you will play a pivotal role in ensuring that our clients receive exceptional service and care during and between sessions


Your responsibilities will include:

Front Desk Responsibilities:

• Administrative Support:
• Manage scheduling and client outreach
• Update and maintain client records in Bellaire Massage app
• Comply with all laws & regulations, including HIPAA
• Assist with inventory management and supply ordering as needed
• Marketing Support:
• Develop social media marketing materials to promote BMT services and offerings
• Coordinate with web and other graphic design resources

Technician Responsibilities:

• Equipment Setup and Maintenance:
• Set up clients on various equipment including NeurOptimal, Infrared Sauna, AO Scan, PEMF Mat, Dolphin MPS, red light therapy, and more.
• Ensure all equipment is functioning properly and maintained according to manufacturer guidelines
• Transition rooms and equipment between clients efficiently and effectively.
• Client Support:
• Provide assistance and support to clients during their sessions, ensuring their comfort and safety
• Address any questions or concerns clients may have regarding the equipment or session procedures
• Assist with scheduling appointments

Job Functions:

• Greet and welcome clients in a friendly and professional manner
• Manage appointment scheduling using our scheduling software (e.g., Schedulicity)
• Answer phone calls and respond to inquiries from clients, prospective clients, and vendors
• Coordinate social media marketing efforts to promote BMT services, events, and specials (e.g., Facebook, Instagram, Living Social)
• Assist with marketing initiatives, including creating flyers, posters, and digital content using tools like Canva
• Maintain cleanliness and organization of the front desk area and lobby
• Provide administrative support to the management team as needed
• Collaborate with massage therapists and other team members to ensure optimal client experience
• Continuously update and maintain client records and database accurately
• Assist with inventory management and supply ordering as needed
• Previous experience with customer service or marketing, preferably in a wellness or healthcare setting

Requirements:

• High school diploma or equivalent
• No criminal history (Background check required)
• Previous experience in a customer service or administrative role
• Intermediate computer skills with proficiency in Google Workspace tools (Gmail, Google Calendar, Google Docs, Google Sheets, etc.)
• Strong interpersonal and communication skills
• Ability to multitask and prioritize tasks effectively in a dynamic environment
• Detailoriented with excellent organizational skills
• Passion for wellness and commitment to providing exceptional customer service
• Ability to work independently and as part of a team
• Basic knowledge of social media marketing principles and tools

Preferred Knowledge & Experience:

• Familiarity with Apple/Mac products
• Experience using cloudbased apps such as AppSheet, Canva, or similar tools
• Experience with equipment such as NeurOptimal, Infrared Sauna, AO Scan, PEMF Mat, Dolphin MPS and other equipment

Benefits:

• Competitive hourly rate based on experience
• Opportunity for professional development and growth within the company
• Unlimited use of studio equipment for individual and immediate family members when equipment is not reserved for clients

Job Type:
Part-time


Pay:
$ $20.00 per hour

Expected hours: 20 per week


Schedule:

• 4 hour shift
• No nights

Education:

• High school or equivalent (preferred)

Experience:

• Customer service: 1 year (required)

Language:

• English (preferred)

Ability to Commute:

• Bellaire, TX required)

Work Location:
In person