Sales Associate - Corte Madera, United States - Penske Automotive Group

Penske Automotive Group Corte Madera, United States

3 weeks ago

Description

Job Overview

Summary/Objective

The Sales Assistant supports Senior Sales staff in selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Essential Functions

Provide support to Senior Sales Associate in finding specific vehicles, responding to customers, conducting the sales process, and Follow-up with customers after vehicle purchase.

Approaches, greets, and offers assistance to customers who enter the dealership showroom or sales lot
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
Writes complete sales orders and processes paperwork in accordance with dealership policies
Supports follow-up system that encourages repeat business and contributes to customer satisfaction
Conducts business in an ethical and professional manner
Describes optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects
Follows dealership procedure to obtain proper identification from customer prior to test drive
Follows dealership sales processes as directed by Sales Management.
Demonstrates new vehicles and offers test drives to all prospects
Exhibits a high level of commitment to customer satisfaction
Keeps abreast of new products, features, accessories, etc., and their benefits to customers
Prepares sold vehicles for customer delivery prior to customer arrival
Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork
Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
Schedules first service appointment
Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met
Maintains a professional business appearance
Knows and understands the federal, state and local requirements which govern the company's business
Greets customers promptly and is polite and friendly
Consistently follows the outlined sales process
Conducts telephone transactions courteously and promptly
Utilizes dealership sales control (confirm CRM/DSM) system
Directs customers to product information resources, including those available on the Internet
Attends product and sales training courses as determined by sales management and manufacturer
Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies
Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average
Moves and arranges display vehicles on showroom and on lot as directed by management
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends pertinent training on request
Assists with organizing and attends special events held at dealership or in the community
Attends company meetings as required
Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce.

We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

Able to establish personal sales goals and implement a plan of action to achieve goals
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
Computer proficiency
Good communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to understand and follow work rules and procedures
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility

None

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position requires a good deal of walking or standing, 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift
This position may include prolonged periods of sitting with some pushing and pulling of arm or leg controls
This position requires climb, stoop, and kneel
This position requires the ability to hear and talk
This position requires the ability to have sufficient foot/hand/eye coordination to safely drive a vehicle
Will spend time out-doors, under varying climate conditions, subject to the elements, and may experience extreme heat and extreme cold and will also spend time indoors in air-conditioned areas
During winter months, will assist in cleaning vehicles from snow, if applicable to the local climate

Position Type/Expected Hours of Work

Schedule may vary from week to week depending on operational needs.
Works evenings, weekends and holidays as required.

Required Education and Experience
No prior experience or training is required
High school diploma or general education degree (GED) or equivalent combination of education and experience

Preferred Education and Experience
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Two to four years related experience and/or training; or equivalent combination of education and experience
Please choose the appropriate preferred education and experience requirement

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid Driver's License
Driving Record the meets insurance requirements and company policy
Current and active Sales License, in states where applicable

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

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