Director of Patient Experience - Oceanside, United States - Mount Sinai South Nassau Hospital

Mount Sinai South Nassau Hospital
Mount Sinai South Nassau Hospital
Verified Company
Oceanside, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Compensation


Mount Sinai South Nassau provides a salary range in good faith determination of potential compensation to comply with the New York State law on Salary Transparency in Job Advertisements.

Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.


Status:
Full Time Regular


Shift:

DAY SHIFT

Department:
Service Excellence


Position Summary

Summary:


The Director of Patient Experience designs, develops and oversees implementation of organizational strategic initiatives that instill a culture of patient centered services that will provide an excellent patient/family experience and drive patient/family satisfaction at Mount Sinai south Nassau.

The Director of Patient Experience is responsible for the development, planning, introducing, and implementing service excellence programs within the hospital which will be as a result of an in direct correlation with our HCAHP Scores while promoting the mission and vision of the organization.

The Director of Patient Experience drives strategic planning to ensure employees, volunteers, and physicians are on board with service standards.

The Director of Patient Experience develops training and education programs in addition to manages, interprets, tracks and reports HCAHPS data results, as well as assess and present recommendations for increased success.


Qualifications

Responsibilities:

Education Required

  • Must complete inhouse orientation program
  • Master's in health Related Field or MBA

Experience And Skills

  • Excellent interpersonal skills
  • Speaks, reads and writes English
  • 710 years of progressive healthcare management or equivalent experience with demonstrated leadership skills, including quality improvement, financial acumen, data analysis and human resources management skills.
  • Must have working knowledge of patient satisfaction survey's structure, data and related performance improvement initiatives.
  • Must possess excellent skills in the following areas: Customer service, Conflict resolution, Verbal, written and organizational communication, Critical thinking, Ability to work with mínimal supervision, Coaching all levels of employees, Staff training, Data analysis and interpretation.
  • Proficient in Microsoft Office
  • Experience using an electronic medical record
**License/Certifications

Working Conditions

Other information:

Working Conditions

  • Personal Protective Equipment (PPE) worn
  • Standing, Sitting, Lifting
More jobs from Mount Sinai South Nassau Hospital
See all jobs of Mount Sinai South Nassau Hospital