Administrative Support Associate Iii - Lawrenceville, United States - Gwinnett County

Gwinnett County
Gwinnett County
Verified Company
Lawrenceville, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

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Description

Class Summary:


This position is assigned to the Gwinnett County Police GCIC Unit and performs a variety of supervisory duties in support of the GCIC/NCIC Unit operations.

This role ensures department employees adhere to Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) policies that pertain to Criminal Justice Information Systems (CJIS) network operations.

This includes providing training, initial certification, recertification and reviewing work performed for policy conformance. Incumbents supervise staff, handle complex customer complaints, maintains supplies and equipment, and oversees GCIC/NCIC entries for correctness. This position serves as the agency Secondary Terminal Access Coordinator (TAC) and requires a high degree of confidentiality.


Essential Duties

  • Serves as the Agency's secondary Terminal Agency Coordinator (secondary TAC)
  • Supervises staff to include prioritizing and assigning work; shift scheduling; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations
  • Serves as a lead to staff including assigning and monitoring work and providing direction.
  • Reviews and research complex customer service issues related to GCIC/NCIC
  • Initiate and process payroll and personnel action changes. Maintains personnel files
  • Maintains level of supplies and orders equipment as needed
  • Completes special projects as assigned by the manager
  • Oversees and validates GCIC/NCIC entries and ensure they are properly entered, modified, cleared, and canceled
  • Oversees the field training program for lowerlevel staff on certifications, software programs, procedures, and concepts related to GCIC/NCIC functions
  • Serves as a liaison to other departments and agencies, including GCIC and requires a high degree of confidentiality
  • Performs other duties of a similar nature or level

Other Job Requirements/Information

  • This job is a safety sensitive position that will require a preemployment drug test and subsequent random drug and alcohol testing.
  • This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background is required to include motor vehicle & criminal histories, and fingerprinting.
  • This job requires oncall rotation and after hours, weekends, and/or holidays.

Grade
The grade for this position is B23(1). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

  • High School Diploma or G.E.D. and up to one year of specialized or technical training in administrative support or related field and
  • Four years of administrative support or related office experience or
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Preferred Qualifications in addition to the above minimum qualifications

  • Four or more years of administrative support or related office experience
  • Full TAC certification within 6 months
  • CJIS Network Operator certification within 90 days
  • Field Training Officer Program certification within 12 months

Additional Information:


About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

  • The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 202
  • Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a twohour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
  • The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each depar
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