Pt Specialist Ii - Santee, United States - Sharp Healthcare

Sharp Healthcare
Sharp Healthcare
Verified Company
Santee, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description
[California Licensed Physical Therapist (PT) - CA Physical Therapy Board; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association


Hours:


Shift Start Time:

Variable


Shift End Time:

Variable


AWS Hours Requirement:

8/40 - 8 Hour Shift


Additional Shift Information:

Must be available to work 8 hour shifts between the hours of 630 am - 7 pm


Weekend Requirements:

As Needed


On-Call Required:

No


Hourly Pay Range (Minimum - Midpoint - Maximum):
$ $ $72.412


What You Will Do
Performs physical therapy evaluations of patients with various physical disabilities, conditions, injuries, etc. Designs and implements efficient and effective treatment plans. Routinely rounds with intra-departmental staff and providers. Serves as a mentor across all PT clinics.

Develops and implements clinical programs in support of all PT clinics' pursuit to provide the Sharp Experience with a commitment to zero defects and zero harm.


Required Qualifications

  • Graduate of an approved and accredited professional Physical Therapy school or program.
  • California Licensed Physical Therapist (PT)
  • CA Physical Therapy Board REQUIRED
  • AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare)
  • American Heart Association REQUIRED

Preferred Qualifications

  • 3 Years Experience in all aspects of this discipline.

Essential Functions

  • Collaboration and teamwork
Demonstrates courteous, professional behavior and communication with all medical providers, and co-workers. Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect.
Effective, clear communication to promote excellent customer service and staff interactions.
Stays informed through staff meetings, updates others who did not attend and verifies their comprehension of new information.
Utilizes support staff effectively and efficiently.
Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
Assists co-workers with their tasks.
Fosters an attitude of gratitude by sending thank-you notes to coworkers.
Routinely rounds with coworkers and providers within the clinic/region.
Promotes a culture of mutual respect by accepting interpersonal differences and respecting others' values and opinions.
Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
Identifies obstacles to effective teamwork and initiates the problem solving process.
Monitors supply levels and reports needs according to department guidelines.

  • Customer service

Demonstrates courteous, professional behavior and communication through both written and verbal interactions with all patients, and internal and external customers.

Uses AIDET to create meaningful and memorable connections when interacting with others.

Does so in a manner to increase trust and confidence in our patients and guests while decreasing their stress and anxiety.

Uses the Must Haves with every guest, every time:

  • Greets people with a smile and "Hello," using their name when possible.
  • Takes people where they are going, rather than pointing or giving directions.
  • Uses key words at key times such as "Is there anything else I can do for you? I have the time."
  • Fosters an attitude of gratitude by sending thank-you notes to patients.
  • Rounds with reason to better connect with patients, their family and other customers.
Responds to patient and co-worker needs and concerns as appropriate.

Initiates service recovery in a positive and compassionate manner by acknowledging the problem, apologizing, tracking the situation, and then resolving it or presenting it with a possible solution to the PT Supervisor or supporting clinical lead or specialist for resolution in a timely manner.

Consults and listens, effectively communicates, cooperates and collaborates with the patient to achieve the best possible results.
Demonstrates the Sharp Experience Fundamentals of Service and Standards of Behavior.
Maintains confidentiality according to the department policy.
Promotes a positive atmosphere for patient care.
Communicates with the patient in the treatment area explaining treatment procedures, common reaction and anticipated outcomes.

Courtesy and customer service will be measured by clinical lead or Supervisor observation, physician and peer feedback, SharpStar nominations and written or verbal forms of recognition.


  • Documentation
Documentation is legible, concise, accurate, timely and follows all SHC policy and procedures for confidentiality and HIPAA guidelines. Documentation meets all third-payer (Medicare, PPO, Work Comp and HMO) and regulator
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