Jira and Servicenow Admin - Providence, United States - DVG Tech Solutions LLC

DVG Tech Solutions LLC
DVG Tech Solutions LLC
Verified Company
Providence, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Role:
Jira and ServiceNow Admin

Location:
Providence, RI (Hybrid - 3 onsite)

35 Hours per week

Contact Duration: 12+ Months

Job description:


System Administrator/Developer - JIRA and Service Now:

The System Administrator/ Developer with a strong knowledge of Jira and Service Now plays a key role in maturing the Jira and Service Now platform with the State of Rhode Island.

This person works with IT management and key stakeholders to configure and administer the cloud-based Atlassian and Service Now suites, and key third-party add-ons.

They provide strategic input in using the tools to maximize efficiency for incident management and project/portfolio management. This person is responsible for the confirmation, maintenance and enhancement of our Atlassian and Service Now suite.


Responsibilities:


Administration:


  • Manage Jira Premium Cloud instances and recommend options to optimize and secure workflows and permissions to allow for disparate teams to use Jira and Confluence in a manner that best suits their team.
  • Configure, build out and manage workflows, projects, schemas, and screen schemes that utilize Atlassian best practices to meet business and stakeholder needs.
  • Manage all aspects of the Atlassian tool chain including workflows, custom fields, schemes, add[1]ons, and integrations.
  • Construct custom reports and dashboards using various filter types in JIRA.
  • Perform advanced troubleshooting tasks on Atlassian nodes including resource utilization and stack trace analysis.
  • Build new Jira projects, and author workflows based on user requirements.
  • Setup integration between Atlassian and other productivity, developer, and analytics tools.
  • Manage the Confluence environment and create spaces, pages, page templates as necessary.
  • Configure JIRA and provide guidance to leanAgile teams to include customizable workflows, team performance reports, integration with development and CI tools.
  • Maintain proper balance between standardized views and processes that help the organization stay Agilecompliant.
  • Manage user permissions for tools according to the needs of projects and teams.
  • Test new versions of the tools and plugins to ensure compatibility.
  • Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
  • Work with ServiceNow developer to configure integrations and reports between Jira and ServiceNow.

Project Management:


  • Interact with technical and project teams.
  • Recommend and manage licenses for the Atlassian suite products and addons.
  • Responsible for administration, maintenance, upgrades, enhancements to JIRA, Confluence and integrations with other tools and plugins.
  • Ensure system availability of all Atlassian tools based on defined SLAs.
  • Support for s/w deployment and maintenance projects.
  • Implement crossfunctional department workflows to maintain the highest level of quality.
  • Research and utilize industry standard methods and techniques.
  • Communicate and share knowledge with internal and external contacts at all levels.
  • Train staff on JIRA and navigating projects in the space.
  • Work closely with project managers, developers, and other stakeholders to gather requirements and implement solutions.
  • Provide training and support to Jira users, promoting best practices and effective use of the platform.
  • Act as a liaison between technical and nontechnical teams to facilitate clear communication and understanding of Jira capabilities and limitations.

Qualifications:


  • Proven experience as a
    Jira Administrator with a
    strong understanding of Jira and Service Now configuration, customization, and best practices.
  • Experience with Jira and Service Now development, including scripting and creating plugins.
  • Strong problemsolving skills and the ability to work independently and in a team environment.
  • Excellent communication and interpersonal skills.

- Certification in Jira Administration.

  • Experience with
    Atlassian products (Confluence, Bitbucket) and integrations.
  • Experience with
    database management, JQL and SQL

Job Type:
Contract


Pay:
$ $55.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance

Experience level:

  • 11+ years

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

- database management, JQL and


SQL:
4 years (required)

  • Jira and ServiceNow Admin

configuration, customization:
6 years (required)

  • Atlassian products (Confluence, Bitbucket) and integrations: 1 year (required)

License/Certification:

  • Jira Administration (required)

Work Location:
On the road
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