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    Patient Services Representative - South Bend, IN, United States - ADVENT

    ADVENT
    ADVENT South Bend, IN, United States

    3 weeks ago

    Default job background
    Full time
    Description
    We're not what you typically find in healthcare. We know we're not for everyone and don't claim to be perfect but our commitment to improvement is unwavering.

    How you will make an impact as a

    Patient Services Representative:
    The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
    Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
    Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
    Answer call center calls to provide overflow coverage as necessary
    Owns opening of clinic and closing of clinic per established guidelines
    Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
    Order medical supplies and pharmaceuticals as needed, per established protocol
    Crosstrain as a Care Coordinator or Medical Assistant (dependent on clinic needs)
    What we're looking for in a

    Patient Services Representative:
    Prior medical experience preferred
    Prior experience and/or desire to work in a role held accountable to quality performance metrics
    Strong customer service focus
    Solid technology skills including Outlook, Word, Excel, Electronic Health Records
    16+ days of PTO (prorated your first year based on start date) & holiday pay
    Medical, dental, and vision insurance with generous employer paid HRA account
    Convenient Monday – Friday schedule, hours between 8am-5:30pm – enjoy weekends and evenings for yourself
    ADVENT Careers Website
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