Customer Service Representative - Yorba Linda, United States - Quest Digital Solutions, Inc.

Description

Job description

Responsibilities

• Create Orders from Phone Calls
• Create Service Tickets and Document Customer Interactions
• Process Hardware Repair Claims
• Schedule Field Service Technicians
• Multi-Task, Organize, and Prioritize Work
• Ensure Warranty Parts are Returned to the Manufacturer in Timely Fashion
• Communicate with Customers regarding the Status of their Orders
• Understand and Utilize Technical Manuals and Support Resources
• Ensure Compliance with Established Warranty Compliance Rules
• Assist with Special Projects from Time to Time
• Perform Other Duties and Tasks and Assigned

Education and Experience

• High School Diploma or Equivalent
• 1 Year Customer Service Experience
• Strong Written and Verbal Communication Skills
• Basic Math Skills for Calculating Order Totals, Discounts, and Time
• Ability to Multitask and Track Time
• Ability to type at least 40 WPM
• Proficient in Excel, Word and Outlook
• Ability to Lift up to 20 lbs.

Our Growth Opportunities

Come start or expand your career with Quest, Quest believes in empowering our employees to succeed, we offer on the job training, hands on experience and believe in promotion from within where possible.

We truly believe your success is our success and only limited by your desire to achieve more, we reward loyalty dedication and hard work through our annual review process.

Benefits
Quest offers competitive pay, 100% Paid Medical/Dental/Vision/Life Insurance, Paid Sick Leave, Paid Vacation, and Paid Holidays.

Quest is an Equal Opportunity Employer. Pre-Employment Background Check is Required.


Pay:
$ $18.00 per hour


Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Inperson
• Office

Education:

• High school or equivalent (preferred)

Experience:

Customer Service: 1 year (preferred)


Work Location:
In person