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    Lead Service Technician - San Antonio, TX, United States - Johnson Controls International Careers

    Johnson Controls International Careers
    Johnson Controls International Careers San Antonio, TX, United States

    3 weeks ago

    Default job background
    Full time
    Description

    This position is responsible for providing vision, leadership and direction for the fire service business in the local district office.

    Responsibilities include supervising fire/sprinkler/suppression service inspectors/technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the Fire Service business, including embracing the company programs, identification of life safety deficiencies and recommendations.

    In addition to supporting and overseeing inspections, the supervisor will be called upon to directly perform
    inspections themselves.

    This further highlights the dynamic nature of the position, which can involve a range of responsibilities beyond inspections and is subject to change without notice.

    Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.


    Customer Satisfaction:

    Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service.

    Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

    Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.

    employee safety training is thorough, complete, and up to date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.
    Perform scheduled inspections.

    Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.

    Seven to ten years of documented experience in the Fire Alarm, Sprinkler, Suppression industry performing service and repair to Fire Alarm Sprinkler and Suppression systems.

    Ability to work flexible hours including weekends to meet customer requirements. Valid Fire Alarm, Sprinkler, Suppression license.
    Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
    Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.
    Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

    Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers Obtain customer signature upon completed service call assignment.

    Retain any licenses that are required by National, State and Local codes.

    Johnson Controls International plc.

    is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

    If you are an individual with a disability and you require an accommodation during the application process, please visit here .

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