Warranty Administrator - Evansville - Koch Enterprises

    Koch Enterprises
    Koch Enterprises Evansville

    1 day ago

    $45,000 - $65,000 (USD) per year *
    Description

    Warranty Administrator

    Koch Air is looking for a Warranty Administrator

    Key Responsibilities

    • Process customer warranty claims (SCAs) and submit to Carrier for credit.
    • Issue customer credits upon confirmation of Carrier credit.
    • Communicate warranty claim status and resolve disputes with customers and Carrier.
    • Research and respond to customer warranty questions and concerns.
    • Ensure claims are administered according to company and Carrier guidelines.
    • Train customers and team members on warranty processes.
    • Support company policies, values, and strategic initiatives.
    • Perform other duties as assigned.

    Qualifications

    • High School Diploma with 3+ years of work experience (HVAC industry preferred) OR 2 years of college with 12 years of related experience.
    • Proficiency in Microsoft Office (Excel, Word) and data entry systems.

    Skills & Competencies

    • Strong customer service mindset with a responsive, solutions-focused approach.
    • Organized, detail-oriented, and able to work independently.
    • Excellent written and verbal communication skills.
    • Ability to use a PC and standard office equipment for extended periods.
    • Ability to travel occasionally as needed.
    * This salary range is an estimation made by beBee
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