- Process customer warranty claims (SCAs) and submit to Carrier for credit.
- Issue customer credits upon confirmation of Carrier credit.
- Communicate warranty claim status and resolve disputes with customers and Carrier.
- Research and respond to customer warranty questions and concerns.
- Ensure claims are administered according to company and Carrier guidelines.
- Train customers and team members on warranty processes.
- Support company policies, values, and strategic initiatives.
- Perform other duties as assigned.
- High School Diploma with 3+ years of work experience (HVAC industry preferred) OR 2 years of college with 12 years of related experience.
- Proficiency in Microsoft Office (Excel, Word) and data entry systems.
- Strong customer service mindset with a responsive, solutions-focused approach.
- Organized, detail-oriented, and able to work independently.
- Excellent written and verbal communication skills.
- Ability to use a PC and standard office equipment for extended periods.
- Ability to travel occasionally as needed.
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· Koch Air, LLC has been focused on the distribution of quality Carrier residential and commercial products since 1936, and is among the oldest and largest Carrier distributors. Today, Koch Air, has eleven branch locations, 35 delivery vehicles, and more than 300,000 square fee ...
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Warranty Administrator - Evansville - Koch Enterprises
Description
Warranty Administrator
Koch Air is looking for a Warranty Administrator
Key Responsibilities
Qualifications
Skills & Competencies
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Warranty Administrator
Full time Only for registered members Evansville
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Warranty Administrator
Only for registered members Evansville, IN
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Account Manager
HEPI (H-E Parts International)- Evansville
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Heavy-Duty Diesel Mechanic
Only for registered members Evansville
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Heavy-Duty Diesel Mechanic
Only for registered members Rusher Creek Rd, Evansville, IN , USA
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Account Manager
Only for registered members Evansville, IN
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Service Administrator
Only for registered members Evansville, IN, Evansville, IN, US
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Lead Title Clerk
Only for registered members Division St Evansville, Indiana, United States
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F&S Service Coordinator
Only for registered members Evansville, IN
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Luxury Fashion
Only for registered members Evansville, IN
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Heavy-Duty Diesel Mechanic
Only for registered members Evansville
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Account Manager
Only for registered members Evansville
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Account Manager
Only for registered members Evansville
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Lead Title Clerk
Only for registered members Evansville, IN
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Manager Service
Only for registered members Evansville, IN
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Dealer Support
Only for registered members Evansville, IN
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Accounting Office Assistant
Only for registered members Highland
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Accounting Specialist
OTHER Only for registered members Newburgh
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Travel Nurse RN - Med Surg / Telemetry - 2,185 per week
Freelance Trustaff- Newburgh
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Principal Technician
Only for registered members Boon
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Heavy-Duty Diesel Mechanic
Full time Only for registered members Evansville