Automotive Receptionist Toyota - Huntington Station, United States - Empire Automotive Group

Empire Automotive Group

Verified Company

Huntington Station, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

The Empire Automotive Group Huntington Toyota dealership is seeking a "Customer Experience Receptionist," a dedicated professional with strong interpersonal skills who shares our company's passion for excellence.

If you have job experience in which your most important objective was a satisfied customer, this may be the perfect career move for you.

At Empire, our goal is to create a positive and inclusive workplace that promotes excellence and achievement, and we strive to provide the very best experience for our customers.

Come join one of the fastest growing auto dealerships in the U.S., in a position where you will have the opportunity to grow.

Your Daily Work Schedule:

You will answer incoming calls and greet customers in a professional manner.
You will review all appointments for the current business day confirming appointments or rescheduling, including completing daily phone activities.
You will manage and organize incoming concerns from customers informing management when necessary.
You will be attentive to the dealership surroundings notifying sales when a customer is present and keep a detailed daily list of customer "ups".
You will ensure that a valid form of payment has been taken and authorized for the appropriate amount and completing daily reports.
You will develop a trusting relationship with all customers and fellow employees.
You will maintain accurate and complete information about any customer concerns, tracking progress until completion.
You will take extra steps to engage customers when a need is detected, often before you are asked to do so.
You will work with other dealership personnel to resolve any customer questions or concerns.
You will develop a fluent understanding of the automotive manufacturer's standards for customer satisfaction.

Qualities we're looking for:

You have excellent communication, interpersonal, and organizational skills.
Reliable and presentable in business attire representing Empire Toyota in a professional matter.
You understand the importance of listening and being empathetic.
You have strong workethic with the ability to work in a fastpaced, resultsdriven environment.
You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
You have at least one year of prior employment involving customerfacing service or telephone contact.
You have friendliness, enthusiasm, reliability, with a positive "teamplayer" attitude.
You are open to constructive feedback to improve your performance and development.
Flexible with work scheduling and availability to work weekends and holidays.
You have strong computer and multitasking skills, which includes Microsoft Office.
Restaurant, hotel, or other hospitality experience would be helpful.
You will operate a clean, organized, presentable workplace with a strong attention to details.
The job descriptions and responsibilities above will be required but not limited to any other job

- related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us_

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

Company Description:

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry.

Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic.

We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us

Benefits:

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

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