- Deliver Exceptional Customer Experience:
- Handling Customer Interactions:
- Swift Resolution:
- Adhere to Quality Standards:
- Database Management:
- Continuous Learning:
- Equipment Maintenance:
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Customer & Operations Specialist - Somerville, United States - Century Linen & Uniform
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Description
Essential Functions:
This includes not only clarifying concerns but also conducting research, locating pertinent information, and providing resolution through collaboration with plant personnel or through proper case escalation.
A priority is placed on promptly resolving escalated/open cases within the Specialist's respective plant and cases initiated by them.
They actively support Customer Relationship Managers (CRMs) by meticulously entering customer visit details intoBy strictly adhering to customer care policies and quality requirements, the Specialist ensures consistency and excellence in service delivery.
Embracing a commitment to growth, the Specialist stays current with evolving products, processes, and policies, contributing to their own expertise and enhancing customer interactions.
Responsible for keeping department-specific equipment in optimal working condition, the Specialist follows established procedures and promptly reports any malfunctions.
Administrative Support:
In addition to their primary responsibilities, the Specialist provides essential administrative assistance to the plant. This includes tasks such as safety-related matters, reception duties, and general support to plant management.
HR Generalist Back-up: On occasions when the Plant HR Generalist is unavailable due to vacation or sick leave, the Specialist steps in as a capable back-up.
Assigned Duties:
The Specialist takes on other assigned duties as required, contributing flexibly to the operational needs of the team and organization.
Requirements:
Preferred associate degree:
A preferred qualification, an associate degree demonstrates the Specialist's commitment to education and professional growth.
Plant Experience:
Prior experience within a plant environment is preferred, fostering a deeper understanding of operational dynamics.
Previous Call Center Experience:
Possessing previous experience in a call center environment equips the Specialist with valuable skills for effective customer interaction.
Bilingual Proficiency:
Proficiency in bilingual communication (English/Spanish or Haiti Creole) facilitates seamless interaction with our diverse customer base.
Supervisory Responsibilities:
None.
Travel Required:
N/A
Physical
Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Use hands and fingers for typing, handling documents, and operating a computer.
Frequently required to reach with hands and arms to access materials and equipment.
Occasionally required to stand, walk, and move within the office environment.
Century Linen is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
If youd like to view a copy of the companys affirmative action plan or policy statement, or you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please call to This number is exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
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