Dispatcher - Grand Rapids, United States - Service Professor

Service Professor
Service Professor
Verified Company
Grand Rapids, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

_How Do You Feel About The Following?_

  • Our team members are benefit eligible day one
  • We're a dog friendly office so be prepared to make new friends
  • Free daily salad bar, onsite gym, and multiple company events that are fun for the whole family

_ What Will You Do?_

  • Dispatch the right technician to the right job to maximize every opportunity
  • Resolve client concerns in a timely manner with 5star quality customer service
  • Communicate between the technicians, clients, and department managers to ensure everyone is communicated with efficiently
  • Record the results of each service call and create report summaries for management
  • Serve as an integral link in establishing customer rapport, converting clients into customers for a lifetime
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
  • Provide timely updates to customers throughout the day on the technician's progress

_ What Does It Take?_

  • 2 years of leadership or scheduling experience, _home services experience preferred_
  • Ability to type at least 35 wpm
  • Demonstrated capacity to work independently in a highpaced environment
  • Pass a drug screen and background check
  • Strong interpersonal communication skills
  • Intermediate computer and telecommunication skills
  • Capacity to learn Service Professor's business systems

_ Benefits Package_

  • Weekly pay
  • Benefit eligibility from day one medical, dental, and vision insurance
  • Employer sponsored short
- and long-term disability insurance

  • 401k + company match that vests immediately
- $30,000 life insurance policy courtesy of the company

  • Casual dress code
  • Wear jeans to work
  • Free daily salad bar and snacks
  • Company gym for all Service Professor team members
  • Fun company events like softball games, pack to school nights for kids, and more
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