- Receives and logs in-coming customer calls, emails and information received regarding invoicing and billing requests daily in the ASTRO Case Management system.
- Researches customer billing issues by gathering information utilizing both SAP and bill of ladings. Suggests appropriate course of action for resolving recurring issues and coordinates more complex inquiries to the appropriate department.
- Communicates effectively with customers, terminal personnel, and other departments in the organization to ensure high quality and timely expedition of customer requests or complaints.
- Mitigates customer impact by appropriately routing customer inquiries/complaints to responsible parties. Works with distributor and sales teams to resolve issues related to customer inquiries.
- Makes decisions with appropriate action to the satisfaction of the members/customers per established guidelines. Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participates in activities to improve customer satisfaction and business performance.
- Registers Unbranded Customers on Valero's Website Portal and provides instructions and assistance to customers requesting copies of invoices, posted rack prices, EFT notifications and terminal information from Valero's website portal.
- Prepares various reports as requested by management.
- High School diploma or GED required.
- Bachelor's degree in business or related field preferred.
- 1 year of customer support experience preferred.
- Experience with SAP and customer relations databases preferred.
- Bilingual in English and Spanish preferred.
- Able and willing to work in-person at the Valero San Antonio Headquarters required.
-
Customer Resolution Associate
3 weeks ago
Valero Service San Antonio, United States: · Valero is looking for a Customer Resolution Associate to join the Customer Support Services team at the Valero Headquarters in San Antonio, Texas. This position provides prompt and professional customer service to a wide-ranging base of Wholesale Marketing customers through e ...
-
Wells Fargo San Antonio, United StatesWhy Wells Fargo: · Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Compa ...
-
Wells Fargo & Company SAN ANTONIO, United StatesPerform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency? Seek ways to improve quality customer experience by collecting a Bilingual, Associate, Represe ...
-
Intermediate Bank Disputes Specialist
6 days ago
USAA San Antonio, United States Full timeWhy USAA? · Job Description Summary · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all ...
-
Associate Consumer Account Specialist
1 day ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Sr. Auto Adjuster
4 days ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Physical Damage Specialist
3 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Sr. Injury Adjuster
3 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to ...
-
IAM Separation of Duties Program
2 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Business Applications Analyst
2 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
IAM Separation of Duties Program
2 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Strategic Innovation Director
1 week ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give ...
-
Nurse Manager of Med Surg Oncology
2 weeks ago
Methodist Hospital San Antonio, United States**Introduction**: · Do you have the career opportunities as a(an) Nurse Manager of Med Surg Oncology you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital which is part of the nation's leading provider of healthcare services, HCA ...
-
Head of Consumer Banking Operational Risk
2 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Decision Science Analyst
2 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
SAP Techno Functional Analyst
2 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working a ...
-
Senior Auto Appraiser
3 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Inside Sr. Property Adjuster
3 weeks ago
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
USAA San Antonio, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
Customer Resolution Associate - San Antonio, United States - Valero Energy Corporation
Description
Valero is looking for a Customer Resolution Associate to join the Customer Support Services team at the Valero Headquarters in San Antonio, Texas. This position provides prompt and professional customer service to a wide-ranging base of Wholesale Marketing customers through email, phone, and/or facsimiles to include both internal users/departments and external users and customers.
Qualifications
Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team. For more information, visit
Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race/ethnicity, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.
Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero's market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.
*LI-LP1
Customer Resolution Associate professionals in San Antonio
-
Nicolle Hurtado
Spanish and English speaker.
-
Joyce Cray
American Sign Language Interpreter
-
Maria Sanchez
Customer Service
-
Mathew Herrera
Shipping and Receiving Associate
-
Laura Alva
Import specialist
-
Andre Mosley
Licensed property adjuster