Account Manager - Waukesha, United States - Mr Handyman

Mr Handyman Waukesha, United States

4 weeks ago

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Description

Your Responsibilities as an Office Professional Serious Applicants only, please read all our requirements before applying*We are a small office so absenteeism and coming in late is not acceptable Monday through Friday 8AM-5PM

Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers
You'll communicate with customers to guide them through their projects and assist with managing their expectations.

* Create Life-Long Customers

Deliver a great experience that wows every customer.

You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time. How We'll Measure Performance Here are some of the ways that we'll measure your performance in the role. * Quality of Work

Our value comes from meeting and exceeding our customers expectations at every touch point * Customer Satisfaction
You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.

* Efficiency

Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You * Culture alignment * Rockstars only * Bought into the vision * Meets our expectations, which are to answer the phones and schedule customer jobs based on information provided from customer and using our job booking guidelines To Succeed in this Role * Be highly organized and detail oriented * Possess excellent customer communication and independent work skills * Have excellent phone skills and be comfortable with a headset using a consistent message to the customers * Deliver solutions * Must have computer experience 100% of our work is on the computer with our scheduling software program Service Titan, communicating through email and chat functions with customers * Be a self-starter * Must be able to operate independently Job Requirements These are the minimum requirements to be considered for this position.

* Live within the area * Have 3+ years of experience in an office setting * Have 2+ years supervisory/management experience * Solving problems must come easily to you * Complete a background check * Professional communication and phone skills Benefits & Pay The pay range for this position is $18 to $25 hr and is dependent on your experience.

Holiday and Personal time, profit sharing, Life insurance, Short term disability, Accident and Death Insurance

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