IT Specialist - Naperville, United States - Softrim LLC

Softrim LLC

Verified Company

Naperville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL.

Responsibilities:

Act as a liaison between users and remote Tier 23 team members and assist remote team members with service delivery, projects, and requests
Assist with and solve technical issues relating to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies
Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloudbased solutions.
Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall)
Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance
Perform preventive and proactive maintenance and support as needed
Document all work performed in the ticketing system (ConnectWise)
Accurately record alltime and notes for work performed following company standards
Maximize billable status for work performed
Other duties as assigned

Requirements:

Associate degree or equivalent experience
Working knowledge of IT and handson experience with networking, desktop technologies, and troubleshooting
Hybrid onsite with major MSP clients in Chicago area but travel to other client sites occasionally required (around 1020%)

Desired Skills:

Network+, Security+, ITIL, Microsoft certifications are a plus.
Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation
Ability to handle client interactions professionally and respectfully
Strong customer service and client management skills
Strong written, verbal, and interpersonal skills