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    Specialist / bilingual specialist - Detroit, MI, United States - Strategic Staffing Solutions

    Strategic Staffing Solutions
    Strategic Staffing Solutions Detroit, MI, United States

    2 weeks ago

    Default job background
    Description
    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING

    Strategic Staffing Solutions is currently looking for a Bilingual Precertification Specialist for a contract opportunity with one of our largest clients located in Detroit, MI


    Title:
    Bilingual Precertification Specialist


    Location:
    Detroit, MI (Work from home)

    Duration: 12+ Months


    Role Type:
    W2 Contract Engagement

    Pay Rate:
    $ $16.75/hr

    *Must be within a reasonable proximity to Detroit.
    *Anticipated work hours vary between 8:00a.m. - 8:00p.m. (to include rotating Saturdays, holidays, and overtime as needed).


    Required Skills and Experience:

    • Medical Terminology or medical background such as nursing assistant/tech or doctor office experience
    • Customer Service experience
    • Exceptional phone skills
    • Administrative/PC skills

    Highly preferred:

    • Provide high quality, member focused servicing using knowledge of plans, products, systems, and procedures to meet or exceed member experience
    • Assist in locating primary care physicians, specialists and dentists
    • Thoroughly explain wellness care management program benefits to members
    • Work as a team member to assist nurses in researching providers, eldercare, nursing homes
    • Concisely and accurately enter documentation into Care Advance
    • Effectively engage over the phone via both inbound and outbound members that qualify for our clinical programs or those who are interested in learning more about our services
    • Refer and/or warm transfer to wellness and care management components and other client areas and vendors as needed
    • Process provider requests as needed
    • Act as member's first trusted source for WCM programs
    • Schedule appointments between the member and coach in appropriate systems
    • Assign referrals to designated staff
    • Process requests for compliance inquiries
    • Access various WCM department mailboxes and voicemail as needed
    • Ability to function independently
    • Critical Thinking
    • Quick learner
    • Bi-Lingual/Spanish
    The S3 Difference


    The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.


    The four pillars of our company are to:

    • Set the bar high for what a company should do
    • Create jobs
    • Offer people an opportunity to succeed and change their station in life
    • Improve the communities where we live and work through volunteering and charitable giving
    As an S3 employee, you're eligible for a full benefits package that may include:


    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • 401(k) Plan
    • Vacation Package
    • Life & Disability Insurance Plans
    • Flexible Spending Accounts
    • Tuition Reimbursement
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