- Register arriving guests and assign rooms and provide checkout services when guests are leaving
- Upsell rooms, restaurants, and other hotel amenities.
- Maintain knowledge of: all hotel features/services and hours of operation; all room types, numbers, layout, décor, appointments, and locations; all room rates, special packages, and promotions; daily house counts and expected arrivals/departures; room availability status; scheduled in-house group activities, locations, and times.
- When not checking in guests, remains present at the reception area door to assist guests.
- Maintains lobby appearance including rearranging furniture when needed, fluffing pillows, etc.
- Communicates with supervisor(s) regarding special request and accommodations whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Maintain room status inventory, understands room status and room status tracking.
- Process guest registrations, including the computation and collection of payment in accordance with Company policies and procedures.
- Respond to guest inquiries regarding hotel services, directions, etc.
- Assist guests with dinner reservations, tickets to shows and attractions, etc.
- Learn your guests' names and address them by name whenever possible. This will make Legacy Development & Management a special place for them.
- Builds rapport with our guests while providing service in order to better understand our guests and their needs.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
- Possesses a working knowledge of the reservations procedures. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Report and store lost-and-found items in accordance with hotel procedures.
- Ensures that the Mercado is properly stocked and sells items as requested.
- Ensure that the business center is always properly stocked.
- Send and receive telephone calls and facsimiles; communicates messages.
- Assist with Bell/Valet attendant duties when needed, i.e., park guest vehicles and assist with luggage.
- All other duties as assigned.
- High School Diploma/GED
- Requires a minimum of two (2) years customer service experience.
- Requires the ability to drive automatic transmission vehicles to assist valet when needed.
- Must be Alcohol Certified in the state of New Mexico or be able to pass Responsible Service of Alcohol Test within 30 days of hire.
- Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel, and Outlook.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
- Must have sound judgment and discretional skills and be able to work with little supervision.
- Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
- Willingness to maintain the highest level of confidentiality regarding guests and staff.
- Must be able to speak, read, write, and understand English.
- Must possess a valid New Mexico driver's license, vehicle insurance, good driving record, and reliable vehicle.
- Experience with the Opera software program
- One (1) year of experience as a hotel front desk agent
- The ability to drive a standard transmission vehicle
- Demonstrates consistency in values, principles, and work ethic
- Dependable, self-motivated, punctual, positive, and efficient in handling work assignments
- Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers.
- Able to work with a diverse group of people
- Strong team player, friendly, patient, self-motivated
- Professional appearance and manner
- While performing the duties of this job, the employee is regularly required to stand, walk and talk or listen.
- The employee is frequently required to stand; walk; jog, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- This position requires frequent manual dexterity in combination with eye/hand coordination such as handling of equipment.
- Will have repetitive hand motions and prolonged periods of standing.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- The employee must occasionally lift and carry up to 60 pounds. Must be able to push up to 100lbs of force occasionally.
- Ability to stand during entire shift, and/or alternate between sitting, standing, and walking for entire shift.
- The noise level in the work environment is usually medium to high.
- Exposure to heat, cold, and mild chemical exposure.
- Must be able to occasionally drive during shift.
-
Front Desk Agent
2 weeks ago
Marriott International, Inc Times Square, United StatesAdditional Information Guest Experience Expert · Job Number · Job Category Rooms & Guest Services Operations · Location W Seattle, 1112 4th Avenue, Seattle, Washington, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Manag ...
-
Front Desk Agent
3 weeks ago
Hilton Hotels & Resorts Seattle, United States· . A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible Hotel, International, Agent, F ...
-
Front Desk Agent
22 hours ago
LOTTE Hotel Seattle, LLC. Seattle, United StatesJOIN LOTTE · LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place ...
-
Front Desk Agent
2 days ago
Lotte Hotel Americas Seattle, United StatesJob Description · Job DescriptionJOIN LOTTE · LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professio ...
-
Front Desk Agent
3 weeks ago
Hilton Hotels & Resorts Seattle, United States. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Hotel, Agent, Front Desk, Guest ...
-
Front Desk Agent
2 weeks ago
Hilton Hotels & Resorts Seattle, United States· . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Hotel, Agent, Front Desk, Gue ...
-
Front Desk Agent
2 weeks ago
FAIRMONT Seattle, United StatesJob Description · Job DescriptionCompany Description · Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming ...
-
Front Desk Agent
3 weeks ago
MCR Hotels Seattle, United StatesFront Desk Agent Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America Req 6394 Wednesday, May 1, 2024 The Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for providing overall positiv ...
-
Front Desk Agent
22 hours ago
Hilton Seattle, United StatesThe Doubletree Seattle Airport is looking to add a **Front Desk Agent** to their team\ This is a perfect opportunity for someone that has a passion for customer service and wants to grow in the hospitality industry\. · Our 850 room Hotel is right off Route 99, next to Seattle\-Ta ...
-
Front Desk Agent
22 hours ago
Hilton Seattle, United StatesThe Embassy Suites Seattle Tacoma Airport is looking for its next **Front Desk Agent** to join their team\ The ideal candidate would have a outgoing personality with experience in customer service or similar role\. Full availability to work a flexible schedule, including Holidays ...
-
Front Desk Agent
1 week ago
MCR Hotels SeaTac, United StatesThe Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and eff ...
-
Front Desk Agent
1 week ago
Columbia Hospitality Seattle, United StatesFront Desk Agent | The State Hotel · Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check- ...
-
Front Desk Agent
2 days ago
Hilton Seattle, United States OTHERThe Embassy Suites Seattle Tacoma Airport is looking for its next Front Desk Agent to join their team The ideal candidate would have a outgoing personality with experience in customer service or similar role. Full availability to work a flexible schedule, including Holidays and W ...
-
Front Desk Agent
1 week ago
Residence Inn Seattle Downtown Lake Union Seattle, United StatesInnVentures Overview: · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large ...
-
Front Desk Agent
22 hours ago
Hilton Seattle, United StatesThe Doubletree Seattle Airport is looking to add a Front Desk Agent to their team This is a perfect opportunity for someone that has a passion for customer service and wants to grow in the hospitality industry. · Our 850 room Hotel is right off Route 99, next to Seattle-Tacoma I ...
-
Front Desk Agent
1 week ago
Highgate Hotels Seattle, United StatesDriven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individua ...
-
Front Desk Agent
3 weeks ago
Motel 6 -- Seattle Seattle, United StatesJob Description · Job DescriptionFront Desk Agent · Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Directs other employees and prioritizes job duties when ...
-
Front Desk Agent
2 weeks ago
Hampton Inn Seattle - Airport Seattle, United StatesJob Description · Job DescriptionWe are seeking an ambitious, dependable, self-starting and customer service driven Front Desk to join our team The candidate must have flexible availability that include working weekends and holidays. · POSITION SUMMARY: Provide sales and customer ...
-
Front Desk Agent
4 weeks ago
Marriott International Inc Seattle, United StatesAdditional Information Guest Experience Expert · Job Number · Job Category Rooms & Guest Services Operations · Location Seattle Marriott Waterfront, 2100 Alaskan Way, Seattle, Washington, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N ...
-
Front Desk Agent
4 weeks ago
Marriott Seattle, United States**Additional Information** Guest Experience Expert · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Seattle Marriott Waterfront, 2100 Alaskan Way, Seattle, Washington, United States · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
Front Desk Agent - Seattle, United States - Legacy Hospitality Inc
Description
Job Description
Job DescriptionJob Class: Non-Exempt Reports / To: Front Office Manager
POSITION SUMMARY:
The Front Desk Agent is responsible is responsible for assisting guests with check-in/out procedures in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. Responsibilities also include booking reservations, issuing keys and processing payments, providing information and additional services to guests as needed, and acting as a concierge. Works to ensure maximum guest satisfaction at all times.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: NOTE: Legacy Development & Management may unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:
REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS, AND EXPERIENCE): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PREFERRED QUALIFICATIONS:
NEEDED ATTRIBUTES:
WORKING CONDITIONS AND PHYSICAL EFFORT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
